Future Outlook

Technology is a critical tool for change and key to the provision of improved and cost-effective services to the community.  With insight into the requirements of the City and expertise in communications and information technologies, DoIT provides centralized, efficient, and effective support of the City’s technology resources.  In FY 2013, DoIT has the following major projects planned:

• Continue the centralization of departmental IT functions with central IT operations to improve service delivery and to reduce support costs;
• Complete phase two of the Citizen Service Center to provide citizens with tools to submit and track service requests online and by phone;
• Develop new online services for constituents to conduct business with the City 24/7;
• Continue planning for the upgrade to the Citywide Financial System (ERP);
• Continue deployment of  virtual desktop infrastructure (VDI) to replace aging desktop equipment, reduce costs;
• Begin the planning process to replace the Land Management System (LMS);
• Begin the planning process for an Enterprise Asset Management System that will unify physical assets, equipment inventories and work order management systems;
• Continue planning the expansion of the City’s fiber optic network as a revenue generating opportunity; and
• Continue ongoing implementation of Information Technology Infrastructure Library (ITIL) to streamline and improve service delivery to customers.  

Powered by projects like these, DoIT will continue to make improvements in service and effectiveness and recognize the increased potential for technological growth in the City.