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  • Pasadena Fire Department

Pasadena Fire Department

  • Pasadena Local Emergency Alert System (PLEAS)

    In order to communicate emergency and other urgent messages to residents and community members within Pasadena, the City has implemented an emergency notification system.

    The Pasadena Local Emergency Alert System, or PLEAS, uses both text and voice messages to keep residents and community members in Pasadena informed in case of emergencies that affect areas in which they live or work.  With this information, residents and businesses can make arrangements to help ensure the safety of family members, employees, pets, and property in the event of fires, floods, earthquakes, or other types of disasters.

    In the event of an emergency, residents and community members will receive a message with the latest information and safety instructions. PLEAS is programmed to know whether or not the message has been delivered to a person, recorded to voicemail, or was not delivered due to a telephone system error.  The system will continue to attempt to deliver its message until the message is successfully delivered to a person, or until the message expires.

    PLEAS helps you be a part of our community’s safety by keeping you informed.. 

    Things you can do to help:

    1. If you receive a call from (626) 405-2358, please answer – this is PLEAS calling with important emergency information.  Better yet, program PLEAS into your phone’s address book, so you can immediately recognize the number.
    2. If you get an email from PasadenaLocalAlert@cityofpasadena.net, please read it.  We recommend you add it to your email address book or other email whitelist so messages from PLEAS do not get confused with spam.
    3. Let us know the preferred way to reach you and what information you prefer.  Self register for emergency alerts by clicking here!  Register for Red Flag warnings   If you have a traditional landline phone from AT&T or Verizon, we probably have your home phone number, but we do not know your email or your cell phone.  If you use a Voice-Over-IP (VoIP) solution like Vonage, or only have a cell phone, we cannot reach you until you register yourself!  Register for Red Flag warnings 

    All contact information registered with PLEAS is maintained in a secure manner and never sold or used except to provide emergency information or other urgent information you request.

    Once you have registered with PLEAS, we also recommend you register with Los Angeles County’s counterpart, Alert LA, by clicking here: http://alert.lacounty.gov.  Pasadena residents and community members are encouraged to register with both systems because no technology is failure-proof.

    Whether or not you receive a message from PLEAS, take any action you believe prudent to safeguard your life.  While PLEAS is a great system, disasters and emergency are chaotic and unpredictable.  So, you can’t rely on any one system.  Use a number of sources for emergency information, such as LA County’s Alert LA and local television and radio, in addition to PLEAS.  If you are directed to evacuate by emergency personnel, please follow their directions whether or not you’ve received a PLEAS notification.

    PLEAS is intended only for the use of people who live, work or go to school within the City of Pasadena.  People from other cities should contact their City and the county of Los Angeles.

    How to answer a call from PLEAS: 

    1. Answer your Phone
    2. Say “Hello” in a normal speaking volume (no whispering).
    3. Press a Numeric key on your phone.
    4. Listen to The Entire Message, follow instructions, and wait for PLEAS to say, “Goodbye” before you hang up.

    Other sources of Emergency Notifications: