The Permit Center Manager
DEFINITION
Under general direction, the Permit
Center Manager performs the administrative and managerial functions in the operation of
the central Permit Center including planning, developing, evaluating, implementing and
monitoring technical and administrative policies, systems and procedures.
CLASS CHARACTERISTICS
The single position is responsible for administering,
managing and coordinating the work of the centralized permit center functions. In
addition, the incumbent is the City's designated Building Official.
ESSENTIAL FUNCTIONS
Develops, plans, organizes, directs, supervises and
evaluates the activities of the central Permit Center including plan review, permit
issuance, and building inspection.
Identifies the central Permit Center goals, objectives,
priorities and actions to be accomplished within the land use/permit processing project
area(s) in consultation with inter-divisional and inter-departmental personnel.
Manages the implementation and achievement of the central
Permit Center's objectives including program(s) planning and budgetary activities.
Assures coordination of professional, technical and
clerical support staff on a team basis to ensure maximum and timely production and
achievement.
Develops recommendations for operational improvements that
will result in increased customer service.
Oversees the conduct of research and the development of
recommendations; conducts special studies and surveys; prepares detailed reports and
provides recommendations for improvement and enhancement of the project's programs, and
makes presentations.
Resolves difficult and complex issues/complaints regarding
the land-use/permit processes, developing solutions and plans of action.
Selects, develops, ands sets standards for work performance
and evaluates work of subordinate staff.
Represents the Permit Center before City Council, City
Commissioners, Citizens Committees, Advisory Councils, and in discussions with the public
as needed.
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