DOT Service Modifications

  • Office Hours: Monday – Thursday from 8am – 3:30pm. For Social Distancing, office visits are strictly by Appointment Only and NO WALK-INS. Appointments can be made at: https://egov1.cityofpasadena.net/apps/dotapptweb/DotAppointment.aspx  You may also contact us via email at parking@cityofpasadena.net or call us at 626-744-7665 during our regular office hours. Permit applications can be mailed in or apply online.
    • Individuals who wish to pay for parking citations either pay online or by call (800) 989-2058.
    • Individuals who wish to contest a citation can submit their appeal online, email parking@cityofpasadena.net, or call (626) 744-7665 to leave a voicemail. Messages will be retrieved multiple times per day, and calls will be returned within 48 business hours, depending on call volume.
    • Individuals who wish to purchase a parking permit can click here. If assistance is needed, email parking@cityofpasadena.net, or call (626) 744-7665 to leave a voicemail. Messages will be retrieved multiple times per day, and calls will be returned within 48 business hours, depending on call volume.
    • Individuals needing assistance with a request for enforcement or an impound release can call (626) 744-6440 to leave a voicemail. Voicemails are monitored and calls will be returned within four business hours, depending on call volume.
  • All parking regulations are being enforced at this time.
  • Fare collection resumes April 12 on Pasadena Transit and Pasadena Dial-A-Ride. Use your TAP card for contactless payment. TAP is now mobile on iOS and Android.
  • Facial coverings are required on Pasadena Transit and and Pasadena Dial-A-Ride. Use our service for essential trips only, and keep your distance as much as possible from other passengers and the driver.
  • Pasadena Transit’s front counter is closed, and all customer calls will be routed to the City’s Citizen Service Center (CSC), (626) 744-7311. Dial-A-Ride support will be provided via phone Monday-Thursday, 10:30 a.m.-3:30 p.m.

Mission Statement

The Department of Transportation is committed to achieving the safe, efficient and convenient movement of people and goods within Pasadena, while concurrently ensuring a balance between land use and transportation to maintain a livable community in which cars are not necessary to travel within the city.