- Office Hours: Monday – Thursday from 8am – 3:30pm. For Social Distancing, office visits are strictly by Appointment Only and NO WALK-INS. Appointments can be made at: https://egov1.cityofpasadena.net/apps/dotapptweb/DotAppointment.aspx You may also contact us via email at firstname.lastname@example.org or call us at 626-744-7665 during our regular office hours. Permit applications can be mailed in or apply online.
- Individuals who wish to pay for parking citations either pay online or by call (800) 989-2058.
- Individuals who wish to contest a citation can submit their appeal online, email email@example.com, or call (626) 744-7665 to leave a voicemail. Messages will be retrieved multiple times per day, and calls will be returned within 48 business hours, depending on call volume.
- Individuals who wish to purchase a parking permit can click here. If assistance is needed, email firstname.lastname@example.org, or call (626) 744-7665 to leave a voicemail. Messages will be retrieved multiple times per day, and calls will be returned within 48 business hours, depending on call volume.
- Individuals needing assistance with a request for enforcement or an impound release can call (626) 744-6440 to leave a voicemail. Voicemails are monitored and calls will be returned within four business hours, depending on call volume.
- All parking regulations are being enforced at this time.
- Fare collection resumes April 12 on Pasadena Transit and Pasadena Dial-A-Ride. Use your TAP card for contactless payment. TAP is now mobile on iOS and Android.
- Facial coverings are required on Pasadena Transit and and Pasadena Dial-A-Ride. Use our service for essential trips only, and keep your distance as much as possible from other passengers and the driver.
- Pasadena Transit’s front counter is closed, and all customer calls will be routed to the City’s Citizen Service Center (CSC), (626) 744-7311. Dial-A-Ride support will be provided via phone Monday-Thursday, 10:30 a.m.-3:30 p.m.
News and Notes
• April 15, 2021
Metro is in the process of updating its Coordinated Public...
• October 13, 2020
The North Hollywood to Pasadena Transit Corridor (NoHo to Pasadena...
• October 13, 2020
The Union Street Protected Bike Lane project webpage has been...
The Department of Transportation is committed to achieving the safe, efficient and convenient movement of people and goods within Pasadena, while concurrently ensuring a balance between land use and transportation to maintain a livable community in which cars are not necessary to travel within the city.