The Citizen Service Center has reduced their phone hours of operation temporarily

Phone: 626-744-7311
  • Monday – Friday 8:00 a.m. – 4:00 p.m.
  • Voicemail available outside of service hours
  • 8:00 a.m. – 4:00 p.m. (A ticket option is available when chat is not)


The Citizen Service Center (CSC) is a centralized service to help Pasadena residents connect with their City!  CSC is available via web, LiveChat, mobile app and phone to assist in answering questions about City programs, services and events.  Our awesome, knowledgeable representatives can help you find the information and assistance you need!

CSC Request Heat Map

Pasadena Tweets

How to Use the Citizen Service Center