PASADENA, Calif.—Scammers disguising themselves as Pasadena Water and Power (PWP) employees are attempting to extort money from customers, threatening to shut off service unless a payment is made immediately over the phone.
Customers that have any concerns about a caller may:
- Request their name, identification, employer name, and a call back number
- Call PWP at (626) 744-4005 to verify the legitimacy of the caller
- Call the Pasadena Police Department at (626) 744-4241 to report a fraudulent payment
Within the last week, customers have reported two different scam attempts. One of the attempts uses “spoofing”, a technique used by criminals to falsify the telephone number so it appears as if calls are coming from another source, such as PWP. The other scam attempt uses a non-PWP phone number, but replicates PWP’s recorded customer service message so that callers believe they are speaking with a real PWP employee. While spoofing is a common fraud attempt, PWP alerts customers to be especially vigilant of this type of identity theft. Recognize that scammers are becoming more clever and bold.
Customers can protect themselves by becoming familiar with how PWP resolves bill-related issues. Customers with delinquent accounts will always receive a “Final Notice” from PWP by U.S. mail before any phone contact from PWP is made. While bill payments are accepted over the phone, PWP encourages customers to use the secure online payment system or make a payment in person at the City Hall Municipal Services counter.
To learn more about how to avoid potential scams, visit: