PASADENA, Calif.—Due to an increase in fraudulent calls, Pasadena Water and Power (PWP) advises residents to be especially vigilant about scam calls demanding payment for utility bills.
PWP will never call customers asking them to make payment over the phone. If you receive one of these calls, be advised that scammers are attempting to solicit money or personal information from you. They may demand that customers go to a nearby convenience store, like Rite Aid or CVS, and purchase gift cards in order to make a payment.
It’s helpful to know the legitimate ways that PWP will contact you. If a utility bill is delinquent, PWP will inform the customer by mailing a notice to the account holder's address. Two delinquency notifications will be sent to a customer before their electric or water service is disconnected for non-payment.
Customers are always welcome to call PWP Customer Service at (626) 744-4005 to make a payment. This is a secure and valid way to access your account and is not the same as a representative calling customers to demand immediate payment.
Recent scam attempts include:
• An unidentified caller claiming to be a PWP representative threatening to turn off water or electric service unless immediate payment is made over the phone.
• A scammer using spoofing technology to make PWP's Customer Service number, (626) 744-4005, appear as their contact information, or calling from toll-free number (866) 305-4992.
Stay connected to the City of Pasadena! Visit us online at www.cityofpasadena.net; follow us on Twitter at @PasadenaGov, and Instagram and Facebook at @CityOfPasadena; or call the Citizen Service Center, 7:30 a.m. to 5 p.m., Monday through Friday at (626) 744-7311.