PASADENA, CA — The City of Pasadena wishes to extend its heartfelt gratitude to the resilient residents of Pasadena who demonstrated extraordinary cooperation and preparedness during the recent weather events caused by Tropical Storm Hilary. As the storm swept through our community, the strength of our residents' unity, dedication to safety, and quick action proved instrumental in safeguarding lives and minimizing damage.
"I want to thank the entire Pasadena community for its cooperation before, during, and after the weather events of the past two days," said Miguel Márquez, City Manager. "Our residents' willingness to be prepared, stay informed, help neighbors and friends, and follow official instructions and guidelines was fundamental in keeping us all safe. I also want to offer my sincere gratitude to our city staff and first responders for their professionalism, dedication, and commitment to the safety of our residents. We are all thankful that our community experienced very few injuries or significant damage, and if our preparation and community togetherness helped us through this experience, it will once again help us plan for natural disasters which are inevitable."
In the face of Tropical Storm Hilary's impact, the City of Pasadena took proactive measures to ensure the safety and well-being of all residents. Throughout the ordeal, various City officials and departments exhibited exceptional dedication to service:
- The Executive Leadership Team (ELT), Pasadena City Council, and Emergency Operations Center (EOC) remained fully staffed and was the hub for all coordination during the storm.
- Pasadena Parks, Recreation and Community Department (PRCS) activated the Emergency Shelter at Villa Parke Community Center, where they hosted 78 unhoused individuals. People were offered medical assessments by Pasadena Public Health Department, clean clothing, warm showers, nourishing meals, and caseworkers to address transitional needs as the shelter's operations conclude today.
- Pasadena Department of Transportation (DOT) scheduled bus rides to the Emergency Shelter at three Pasadena locations which included Jackie Robinson Community Center, Central Park, and Trader Joe’s on Rosemead.
- Pasadena Fire Department responded to 90 emergency calls, addressing alarms, medical aid requests, and incidents involving fallen trees. Fire Stations 37 and 38 distributed sandbags to Pasadena residents.
- Pasadena Water and Power (PWP) crews responded to localized power outages caused by fallen trees and downed power lines. Crews swiftly responded and were able to safely restore service to all customers. During the storm, PWP Water service was not interrupted.
- Pasadena Public Works Department swiftly responded to 9 incidents on Sunday, August 20, involving fallen tree limbs. The department anticipates closer to 60 incidents by the end of the day on Monday, August 21. Street crews are diligently patrolling areas susceptible to rock slides, ensuring roadways remained safe for travel. Trash and bulky item pick-ups occurred as normal on Monday, August 21.
- The Pasadena Customer Service Center (CSC) efficiently managed 200 inquiries over 24 hours, addressing power outages, tree-related issues, and other concerns. To report fallen trees, please submit a request at CityOfPasadena.net/Citizen-Service-Center/Submit-A-Request/ or call (626) 744-7311. CSC is receiving a high number of calls. If possible, please submit your request online.
- Pasadena Police Department received 830 total calls which include 911 emergency calls and non-emergency calls from Sunday, August 20 to Monday, August 21.
- The Pasadena Public Affairs Office was proactive on social media and the City website to inform Pasadena residents with the latest updates.
With the situation now under control, the Emergency Operations Center (EOC) has been closed, and the City will continue to assess the aftermath of the storm's impact. The City of Pasadena acknowledges the collective strength and resilience of its residents and assures its commitment to further enhancing preparedness efforts for future natural disasters.