City’s PEDAL Website Launches New Feature to Increase Transparency Regarding Skilled Nursing and Long-Term Care Facilities

screenshot of PEDAL website on desktop computerPASADENA, Calif.—In an ongoing effort to provide information and transparency to the community, the Pasadena Elderly and Dependent Adult Liaisons (PEDAL) website now includes a Facility Information and Complaint Resources portal. This portal provides direct access to California Department of Social Services (CDSS) and California Department of Public Health (CDPH) information for each Pasadena skilled nursing and long-term care facility, along with complaint resources.

The PEDAL website also includes several new critical information bulletins intended to provide operational guidance to staff at skilled nursing facilities. The critical information bulletins are produced from time to time on an ad hoc basis, and are intended to comprise an expanding collection of resource information for industry professionals and other interested persons.

Established in August 2021, the PEDAL team reaches across the breadth of City departments and integrates representation from a variety of nonprofit social service, educational and healthcare organizations to improve the quality of life for the more than 3,000 residents in over 100 skilled nursing and long-term care facilities in Pasadena.

The team includes strategic alliances with USC’s Keck School of Medicine (KSOM), Huntington Health and WISE & Healthy Aging to leverage the knowledge, skills and abilities necessary to raise awareness of focused healthcare matters; resolve issues important to facility residents, their families and their healthcare professionals; and conduct community outreach, code enforcement and, if necessary, prosecution.

KSOM’s participation equips the PEDAL team with the knowledge and expertise of medical doctors and clinical researchers so the team can better understand the complexities of elder mistreatment and care for the elderly and underserved. KSOM also brings grant funding to PEDAL for consultancy services of a certified public accountant/fraud examiner who will help expand the team’s investigative capacity related to cases of elderly financial exploitation and educate community members and facility staff to recognize risk factors for victims and perpetrators.

Visit the PEDAL website for additional information. Questions should be directed to Neighborhood and Business Services Administrator Israel Del Toro at (626) 744-7138.

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