Pasadena Transit & Dial-A-Ride Suspend Fare Collection

PASADENA, Calif.—In light of the recent rise in COVID-19 cases, fare payment will continue to be suspended on both Pasadena Transit and Pasadena Dial-A-Ride. When the Safer at Home order was issued in mid-March, Pasadena Transit and Dial-A-Ride instituted a number of protocols to provide the safest environment possible for customers and bus operators, including suspending fare collection. After a trial day of resuming fare payment on July 1, fare collection will continue to be temporarily suspended to avoid customers being in close proximity to drivers. Customer boarding will also continue to be from the rear doors of buses wherever possible.

In addition to the temporary suspension of fares, other actions that have been in place on Pasadena Transit and Pasadena Dial-A-Ride since mid-March, include:

  • Limiting the number of passengers per bus;
  • Increased frequency of buses on the most heavily used routes;
  • Disinfecting high-touch surfaces on buses frequently throughout the day;
  • Enhanced nightly disinfecting of every bus surface from floor to ceiling;
  • Blocked off select seating on buses to encourage physical distancing; and
  • Allowing only rear-door boarding where possible.

Also, in accordance with the City of Pasadena health order, passengers must wear clean cloth face coverings over their noses and mouths while on board a Pasadena Transit or Dial-A-Ride vehicle. Drivers are wearing face coverings, and we ask that you also help keep your fellow transit riders and bus operators safe by wearing one too.

Pasadena Transit operates six local bus routes within the City of Pasadena, as well as portions of the unincorporated community of Altadena, serving nearly 400 bus stops and six Metro L Line (Gold) stations. Route, fare and schedule information is available at www.pasadenatransit.net or by calling (626) 744-7311.

Pasadena Dial-A-Ride is still running regular hours seven days a week and transporting members for their essential needs, including grocery and medical trips. Special scheduling accommodations are still available to help customers visit grocery stores during the early “senior hours.” In addition, Dial-A-Ride is working with the Foothill Unity Food Bank to deliver food from the food bank to members’ homes.

Dial-A-Ride is available for individuals who are at least 60 years old and those under 60 with disabilities who are residents of Pasadena, Altadena, San Marino or the unincorporated Los Angeles County area in San Gabriel. Anyone interested in using Dial-A-Ride may call and leave a message at (626) 744-4094 to become a member. Calls will be returned Monday through Thursday between 10:30 a.m. and 3:30 p.m.

Stay connected to the City of Pasadena! Visit us online at www.cityofpasadena.net; follow us on Twitter at @PasadenaGov, and Instagram and Facebook at @CityOfPasadena; or call the City Service Center, 7:30 a.m. to 5 p.m., Monday through Friday at (626) 744-7311.