Report Water Waste: Conserving Water Is Important to All

FOR IMMEDIATE RELEASE: June 9, 2015 #039-15


Water Use GaugePASADENA, Calif.—Residents, visitors and businesses are reminded to conserve water wherever and whenever possible. Since June 1, 2015, the City has been under its Level 2 Water Supply Shortage Plan to reduce water use by 28 percent as adopted by the City Council due to serious drought conditions. Fines for repeat offenders can be up to $500 per violation for residential customers and up to $1,000 per violation for commercial accounts.

Report water waste!  Three ways to report waste to the City:

  1. Call Pasadena’s City Service Center, 7:30 a.m. to 5 p.m., Monday through Friday, at    (626) 744-7311.  Be prepared to provide the location and nature of the issue
  2. Go online to and fill out the short form
  3. Use our FREE app for smart phones and tablets.  Download free app now.

The free apps will accept your location coordinates if your device’s GPS is activated and will also accept a photo. Once installed, active the app, take a photo, answer a few questions and send!  The City appreciates you contacting us and we’ll do our best to respond and correct the situation.

Remember these important water-saving tips and rules:

  • Outdoor watering allowed only on Tuesdays and Saturdays, before 9 a.m. or after 6 p.m.
  • A one-day per week outdoor watering limit takes effect November to March.
  • No turf irrigation at all within 48 hours following a measurable rain
  • No washing hard or paved surfaces using potable water, except as necessary to alleviate safety and/or sanitary hazards
  • All master-metered multifamily properties must certify installation of water-efficient shower heads and aerators on faucets by Sept. 30, 2015
  • All identified water leaks must be fixed within 48 hours
  • Filling ornamental lakes and ponds is prohibited

The City has taken additional steps to reduce its water usage including:

  • Closing the La Pintoresca Park “Splash Pad” water play facility for summer 2015
  • Removing turf from City facilities where possible, including at center medians
  • Retrofitting city medians with low-emitting irrigation systems for trees
  • Turning off all water fountains at City facilities
  • Acquiring new technology & hardware to capture water flushed from pipes during maintenance

Wondering how we’re doing? Check out the City’s “Water Savings Gauge” on the website,, and PWP’s webpage,, for water savings updates.  A complete list of water restrictions is at  Water-saving rebates and conservation tips are available at


Margie Otto
Pasadena Water and Power Department
(626) 744-7518, 

William H. Boyer
Pasadena Public Information Officer
City Manager’s Office
(626) 744-4755,

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Stay connected to the City of Pasadena!  Visit us online at; follow us on Twitter @PasadenaGov, and Instagram; like us on Facebook at; and subscribe to our YouTube channel at  Or call the City Service Center, 7:30 a.m. to 5 p.m., Monday through Friday at (626) 744-7311.