Pasadena Water and Power Launches New Customer Information System

PASADENA, Calif.—In early April, Pasadena Water and Power (PWP) completed major achievements in the project to replace its aging customer billing system with a new, customer information system (CIS) that will increase PWP’s system performance and improve the customer experience. Customers will soon see a redesigned bill and a new customer portal that will offer more robust self-service options. The system will now allow customers to register for services online, enroll in paperless billing, view past usage data and receive notifications... continue reading »"Pasadena Water and Power Launches New Customer Information System"

Pasadena Water and Power Announces Academic Scholarship and "Water is Life" Art Contest

PASADENA, Calif..—Pasadena Water and Power (PWP) is now accepting submissions for the 2022 Academic Scholarship and the annual “Water is Life” Student Art Contest. As a community-owned utility, PWP takes pride in empowering local youth through educational programs and activities. The goal is to encourage environmental stewardship, resource mindfulness, and community investment through creative exploration. 2022 Academic Scholarship PWP is currently accepting essays and applications for the 2022 Academic Scholarship. Each year, PWP honors two outstanding high school seniors in... continue reading »"Pasadena Water and Power Announces Academic Scholarship and "Water is Life" Art Contest"

City Council Approves Alternating Water Schedule To Address Drought

PASADENA, Calif.—On Monday, Aug. 16, the Pasadena City Council unanimously approved the proposal to implement the Level 2 Water Supply Shortage Plan under the Pasadena Municipal Code and to establish a voluntary water reduction target of 15%, which aligns with the state’s reduction goal. As part of the Pasadena Municipal Code, the Level 2 Water Supply Shortage Plan restricts outdoor watering to two days per week from April to October and one day per week from November to March. To... continue reading »"City Council Approves Alternating Water Schedule To Address Drought"

'Tis the Season for Holiday Scams: A Warning From Pasadena Water and Power About Fraudulent Calls

PASADENA, Calif.—Due to an increase in fraudulent calls, Pasadena Water and Power (PWP) advises residents to be especially vigilant about scam calls demanding payment for utility bills. PWP will never call customers asking them to make payment over the phone. If you receive one of these calls, be advised that scammers are attempting to solicit money or personal information from you. They may demand that customers go to a nearby convenience store, like Rite Aid or CVS, and purchase gift... continue reading »"'Tis the Season for Holiday Scams: A Warning From Pasadena Water and Power About Fraudulent Calls"