General Information
Pasadena City Hall
100 N. Garfield Ave.,
Pasadena, CA 91101
Map and Directions >>
Main Phone:
(626) 744-7311
Hours:
7:30 am to 5:30 pm;
Monday - Thursday and every other Friday
Call Us
General Information Number:
(626) 744-7311
Request a City Service 24/7
Get information about or submit a service request for:
- Animal Control Issues
- Code Compliance
- Garbage & Graffiti
- Park & Tree Maintenance
- Public Transportation Issues
- Street & Sidewalk Issues
- General Comments and more...
Frequently Called Numbers
| Service | Phone |
|---|---|
| City Information Operator | (626) 744-7311 |
| Abandoned Shopping Carts | (626) 744-7311 |
| Abandoned Vehicles | (626) 744-6440 |
| Affordable Housing | (626) 744-8300 |
| Alarm Permits | (626) 744-4166 |
| Animal Control (Humane Society) | (626) 792-7151 |
| Pasadena Transit | (626) 744-4055 |
| Birth and Death Records | (626) 744-6010 |
| Business Licenses | (626) 744-4166 |
| Code Enforcement | (626) 744-4633 |
| Dog Licenses | (626) 744-4166 |
| Graffiti | (626) 744-7311 |
| Historic Preservation | (626) 744-4011 |
| Marriage Licenses (L.A. County) | (562) 462-2137 |
| Neighborhood Watch | (626) 744-4550 |
| Park/Picnic Reservations | (626) 744-7275 |
| Parking Permits/Exemptions | (626) 744-6440 |
| Parking Tickets | (626) 744-4360 |
| Recreation Services | (626) 744-6940 |
| Street Light Maintenance | (626) 744-7311 |
| Street Tree Maintenance | (626) 744-7311 |
| Trash Pick-up | (626) 744-7311 |
| Vaccinations/Health Check-ups (low-income) | (626) 744-6000 |
| Water/Power Billing Inquiries | (626) 744-4005 |
| Yard Sale Permits | (626) 744-4200 |
City Departments
| Department | Phone |
|---|---|
| City Attorney/Prosecutor | (626) 744-4141 |
| City Clerk | (626) 744-4124 |
| City Manager | (626) 744-4333 |
| Citizen Service Center | (626) 744-7311 |
| Finance | (626) 744-4355 |
| Fire Department (General Inforrmation) | (626) 744-4655 |
| Housing | (626) 744-8300 |
| Human Resources | (626) 744-4366 |
| Human Services & Recreation | (626) 744-4386 |
| Information Technology | (626) 744-4220 |
| Library | (626) 744-4066 |
| Planning | (626) 744-6646 |
| Police(General Information) | (626) 744-4501 |
| Public Health | (626) 744-6005 |
| Public Works | (626) 744-7311 |
| Transportation | (626) 744-TRIP |
| Water & Power (Customer Service Line) | (626) 744-4005 |
Departments and Agencies
| Department or Agency | Common Complaints and Questions Handled |
|---|---|
| Pasadena Community Access Corporation (626) 794-8585 |
Problems with Charter Communications cable television & cable internet services |
| Fire Department | Hazardous material storage; Fire prevention; Paramedic billing questions |
| Public Health Department Directory Health Department General Information (626) 744-6005 |
Birth and death certificates; Cleanliness of restaurants; Rats and mice, roaches, fleas, and flies (exterior grounds); Push cart vendors; Swimming pools (stagnant water) and mosquitoes; Bees |
| Human Resources MASH: 626-744-7620 |
MASH: Services to Homeowners Maintenance Assistance and Services to Homeowners (MASH), consisting of men and women in a unique training program, provides numerous services to home owners as well as business owners and city departments. |
| Library Library General Information (626) 744-4066 |
Reference questions; Local statistical or historical questions; Obituary requests |
| Planning Sections and Phone Numbers | Building; Community Planning; Cultural Affairs; Zoning; Design and Historic Preservation; Permit Services; Inspection Services, including Code Compliance for the following: Accumulation of trash, junk and debris on residential and commercial properties; Clotheslines hanging in front yards;Hazardous trees on private property; Illegal and unmaintained fences; Illegal and un-maintained signs; Illegal building additions (after the fact); Illegal business operating in single family homes, condos or apartment buildings; Illegal conversions of garages and other structures into dwelling spaces; Illegal parked recreational vehicles; Mobile foodtrucks operating outside of permitted hours or zones; Noncompliance with conditions of conditional use permits, variances, and projects approved with mitigation measures; Overcrowded buildings and symptoms related to such buildings; Outdoors storage of inoperative vehicles; Odors and fumes-sewer and appliance gas odors; Parking of commercial vehicles in residential zones; Rats and mice, roaches, fleas and flies (indoors); Termites, if there is weather proofing and/or potential structural problems; Unmaintained buildings; Buildings with structural, electrical, plumbing, mechanical and other code violations; Unmaintained and unsecured abandoned buildings and vacant lots; Unscreened trash cans stored in front yard; Vehicles parked on the front or side yard |
| Police Department Police Department General Information (626) 744-4501 |
Abandoned vehicles on the city street; Noisy neighbors |
| Public Works | Garbage collection; Problems with public alleys; Trash and junk dumped on the public street; Unmaintained street lights, public streets and sidewalks; Graffiti Abatement |
| Transportation | Pasadena Transit; Dial-A-Ride; Gold Line; Parking; General transportation issues |
| Water and Power Email and Phone Numbers | Billing issues; Power issues; Water issues; Unsafe power lines |
| Pasadena Convention and Visitors Bureau General Information (626) 795-9311 or (800) 307-7977 |
Visitors guide and other general tourist information |
