When the City of Pasadena proclaimed a Local State of Emergency, Pasadena Water and Power (PWP) suspended all water and power shutoffs for accounts that are in delinquent status during the Emergency period. This also includes the suspension of late fees that would have accrued during the Emergency period. Currently, the City’s Emergency became effective March 17, 2020 and goes until further notice. Although the in-person Municipal Center is closed during this period, utility payments can still be made online or by mail.
As a result of the LA County Safer at Home Order, PWP has cancelled several planned outages for system upgrades. Please keep in mind that there will be times when PWP electric crews have to do urgent work that may result in an interruption to your electric service to your residence, but this will be only be for the essential maintenance or to connect and maintain reliable electrical service to our customers. Impacted customers will be notified ahead of time for such necessary planned power outages.
Pasadena’s water remains safe; local water production and imported water supplies continue without disruption. Water distribution efforts such as flushing, sampling and testing is ongoing. Water members are staffed to respond to leaks or other water disruptions. Additionally, work to support the construction and essential services for the City is still occurring. Water service disruptions to customers have been minimized to the degree possible. Daily regulatory compliance tasks are being completed to ensure the health, safety and reliability of our water for the community.