PWP Billing System Unavailable March 31st-April 4th

Between the hours of 5:30 p.m. on Thursday, March 31 through 7:30 a.m. on Monday, April 4, the Pasadena Water and Power customer information system will be out of service to perform system updates in preparation for a new Customer Information System (CIS). During this time, all utility-related services will be unavailable, including utility payments, new service connections, service disconnections, account inquiries, and payment arrangements. In addition, customers will not be able to apply for PWP’s residential water/energy/electric vehicle rebates during this time. The PWP Customer Service Call Center will also be closed and agents will not be available to answer phone calls. During the system upgrade, accounts will not be disconnected for non-payment and late fees will not be assessed.  Please note that payments will not be accepted online, by telephone through the PWP Customer Service Call Center, or in-person at the City Hall Municipal Services Payment Center during the scheduled outage.

For more information on the new Customer Information System, go to: PWP CUSTOMER INFORMATION SYSTEM.