COVID-19: Information for Businesses

COVID-19 Feedback or Question

The City of Pasadena declared a Local State of Emergency on March 16, 2020. The actions taken by the City and local public health authorities are necessary and important. That said, our business community is feeling the pain now, and we want to do everything we can to help.

Compiled below are resources available from the city, state, and federal partners. Please check back often for updates, as they will be posted on this page, and subscribe to the COVID-19 Business Newsletter for the latest information.

City Business Resources - Guidance & Support

The City of Pasadena and the Convention & Visitors Bureau launched a directory of Pasadena restaurants, cafes and bakeries offering takeout and delivery. For more information, click here.

To be included in the city’s director of restaurants offering takeout/delivery services, please sign up here: http://cityofpasadena.net/restaurant-signup

The Pasadena City Council adopted a temporary cap on commissions charged to restaurants by third-party food delivery service providers at a Special Council Meeting on Monday, July 20, 2020. Through this action, it is unlawful for a third-party food delivery service platform to charge restaurants any combination of fees, commissions or costs, including a delivery fee, that totals more than twenty percent of the purchase price of an online order.  Under the temporary cap, third-party food delivery service platforms must provide to customers ordering food an itemized receipt showing each and every fee, commission or cost charged to both the restaurant and the consumer. The temporary cap is effective immediately and will terminate 90 days after the Pasadena Public Health Officer allows restaurants to offer dine-in service, without limitation, or upon termination of the COVID-19 Local Emergency, whichever comes first. Read the full text of the order limiting third-party food delivery service caps here.

The City of Pasadena and the Convention & Visitors Bureau launched a directory of Pasadena’s small and independent retailers offering curbside pickup. For more information, click here: https://www.visitpasadena.com/covid-19-resources/retail-pickup/

To be included in the city’s directory of small and independent retailers, please sign-up here: https://www.cityofpasadena.net/retail-directory-signup

The City of Pasadena and the Convention & Visitors Bureau launched a directory of FREE virtual content from Pasadena’s businesses, museums, educational institutions, and non-profits. For more information, click here. https://www.visitpasadena.com/covid-19-resources/virtual-activities/

To be included in the city’s directory of free virtual content, please sign-up here: https://www.cityofpasadena.net/virtual-connect

The Pasadena Public Health Department has developed guidelines for restaurants, grocery stores, and other permitted facilities that may remain open during the local state of emergency. The guidelines provide recommendations for social distancing, employee health, and disinfection of surfaces to combat the spread of coronavirus disease (COVID-19).

Car Wash Guidance Rev. 05/12/2020

The State of California's Department of Alcohol Beverage Control is temporarily suspending enforcement of specific legal prohibitions of the code. Restaurants with a license to sell alcohol with food can now sell it for off-site consumption, and local requirements regarding off-site sales would not apply. For more information, click here.

The expedited permits and plan check processes are now available through an online application portal. Through the portal, qualified restaurant and retail businesses can apply for express plan checks for structural and non-structural tenant improvements, administrative conditional use permits for alcohol sales, expedited design reviews for qualified retail and restaurants, and temporary outdoor dining permits.

Access Online Application Portal

Business Briefing and Q&A for
Medical & Dental Offices

On Thursday, June 11th at 11 am, the City will host an industry-specific Q&A for medical and dental offices to discuss questions, comments and recommendations related to guidance and protocols.

To participate, Join Zoom Webinar
https://us02web.zoom.us/j/86509840232
or dial-in at 1-669-900-6833 and
use Meeting ID: 865-0984-0232.

Business Briefing and Q&A for
Hotels & Tourism Partners

On Friday, June 12th at 11 am, the City will host an industry-specific Q&A for cultural institutions, tourism partners and hoteliers to discuss questions, comments and recommendations related to future phase reopening plans.

To participate, Join Zoom Webinar
https://us02web.zoom.us/j/81245613505
or dial-in at 1-669-900-6833 and
use Meeting ID: 812-4561-3505.

Available Resources

Business Resilience

CARES Act

On Friday, March 27, 2020, the President signed into law the CARES Act, which contains $376 billion in relief for American workers and small businesses. In addition to traditional SBA funding programs, the CARES Act established several new temporary programs to address the COVID-19 outbreak. Paycheck protection program, EIDL loan advance, SBA Express Bridge Loans, & SBA Debt Relief. Beginning April 3, 2020, California small businesses impacted by the COVID-19 crisis can apply for a loan from the federal government for up to $10 million. The program is first-come, first-serve and eligible Pasadena small businesses are encouraged to contact their lender to learn more.

You can find a link to all CARES Act relief options and resources here.

SBA Disaster Loans

The application link is now open for any California businesses to apply for a disaster loan related to economic damage from the COVID-19 health crisis. Businesses are encouraged to apply early. For information about the 3-Step Process, the SBA provides a helpful overview found here. Applicants may also call SBA’s Customer Service Center at (800) 659-2955 or email disasterservice@sba.gov. Individuals who are deaf or hard-of-hearing may call (800) 877-8339.

You can find the link to the Long Term Disaster Loan Application here.

The Pasadena Small Business Development Center (SBDC) hosted a webinar for businesses impacted by COVID-19. The webinar provided an overview on the CARES Act and SBA Relief Funds, and how to access them. If you were unable to attend the webinar, you can watch a recording of it by clicking here.

Small Business Finance Center

The Small Business Finance Center (SBFC) has a loan guarantee program designed for Disaster Relief and is currently available to small businesses needing assistance to overcome economic injury cause by COVID-19. The Small Business Development Corporation will work directly with lenders to underwrte the loan, which the SBFC  guarantees (upon approval). More info about loan programs can be found here.

The Southern California Small Business Development Corporation that services the Pasadena area for SBFC loans is:

Kurt Chilcott, President & CEO
2825 Dewey Road
Building 202, Suite 205
San Diego, CA 92106
Phone: (619) 232-7771
Fax: (619) 232-6743
Email: kchilcott@cdcloans.com

Tenant Protection

The Pasadena City Council held a special meeting on March 17, 2020, to ratify the recent Local State of Emergency Declaration, and consider relief measures to reduce the economic impacts on residents and businesses. Through this action, the City Council established a moratorium on evictions for non-payment of rent by tenants impacted by the COVID-19 pandemic.

For more information regarding the Declaration of Local Emergency, including the Second Supplement establishing a moratorium on evictions for non-payment of rent for commercial tenants, please click here.

Property Tax Information

Under California State Law, the County of Los Angeles Treasurer & Tax Collector is not able to extend the April 10 property tax deadline. However, beginning on April 11, the day after property taxes are due, people unable to pay on time for reasons related to COVID-19 may submit a request for penalty cancellation online. The department has set up a special team to process these requests for those who demonstrate they were affected by the outbreak.

For more information, call the County of Los Angeles Treasurer & Tax Collector at 213-974-2111, or visit their website, ttc.lacounty.gov.

Please note that call volumes may be heavy. Please check the attached PDF’s for frequently asked questions.

Information for Employers

  • The Pasadena Small Business Development Center (SBDC) hosted a webinar for businesses impacted by COVID-19. The webinar provided an overview on the CARES Act and SBA Relief Funds, and how to access them. If you were unable to attend the webinar, you can watch a recording of it by clicking here.
  • The SBDC, hosted by Pasadena City College, is a resource for businesses that need assistance navigating business impacts from the evolving COVID-19 pandemic. The SBDC offers Virtual Business Consulting - always at no cost. To schedule a virtual consultation, call 1-866-588-SBDC (7232). Get help with applying for relief, guiding you through available resources, cash flow concerns, supply chain interruptions, workforce capacity, insurance coverage and more.
  • The Foothill Workforce Development Board offers solutions to help companies avoid laying off employees in times of economic downturn or business hardship. Call (626) 796-5627 to schedule an appointment or for more information click here.
  • The State Employment Development Department (EDD) has a dedicated webpage for employer issues related to COVID-19. Info for employers includes: tax assistance, potential closure or layoffs, and workplace health & safety.
  • EDD Tax Assistance - Employers experiencing a hardship as a result of COVID-19 may request up to a 60-day extension of time from the EDD to file their state payroll reports and/or deposit state payroll taxes without penalty or interest. Call the EDD Taxpayer Assistance Center 1-888-745-3886 (toll-free).

Information for Employees

  • The Foothill Workforce Development Board offers assistance for job seekers to access pathways and services leading to quality jobs. Call (626) 796-5627 to schedule an appointment or for more information click here. The FWDB hosted a webinar for employees and workers who have been laid off as a result of COVID-19 in late May. To view a recording of the webinar, click here.
  • The State Employment Development Department (EDD) has a dedicated webpage for worker issues related to COVID-19. Info for workers includes: unemployment & disability insurance, paid family leave, reduced work hours, etc.
  • OnwardCA is a one-stop resource for the people of California impacted by COVID-19. Whether you need help to get money or groceries or child care; help you upskill, or refresh, or land a new job, Onward CA is a new platform to help displaced workers. For more information, click here.