Chances are your business is already included in the program at launch. Try searching for your business in the app and if you found it, then you are all set!

You can still create an account for your business which will allow you to see activities data relating to your business as well as more promotional features. To do that, or if you don't see your business and want to add it, simply follow the instructions here: https://www.bludot.io/add-your-business

There is nothing you need to do! You don't need to train any of your staff, add anything to your POS, or make any changes to how you do business. Simply business as usual. Everything is handled via the app directly with the customers. That means customers should always pay for their bills with you in full as they normally would when they make a purchase with you.

Here are some ways you can promote!

1. Share that your business is part of Open Rewards via social media
2. Tell your customers and help them earn rewards at no cost to you!

Yes! Simply register for your business in the app and you'll see all the stats. Instructions are here: https://www.bludot.io/add-your-business

You earn 5% back on eligible purchases at participating Pasadena businesses. If you link a credit or debit card in the app, rewards are tracked automatically. Prefer not to link a card? Just select the business in the app, tap “Claim Rewards,” and upload a photo of your receipt. Rewards typically appear in your wallet within 48 hours.

You’ll earn 5% back per transaction, up to a maximum of $10 per purchase. There’s a overall limit of $200 per user, while program funds last.

Any business listed in the Open Rewards app under Pasadena is eligible. Use the “Discovery” tab in the app to explore participating restaurants, retail, and services across the city.

Rewards must be used on future purchases. After making another purchase at a participating Pasadena business, open the app, tap “Redeem”, choose the business, and upload your receipt (or select your linked transaction). Once verified, you’ll receive your cash reward via your preferred payout method.

No. Rewards cannot be applied instantly or used as a discount at the register. You must make a new purchase first, then redeem your rewards afterward through the app.

Check if you submitted a Claim (to earn rewards) or a Redeem (to cash out rewards). If you only claimed but didn’t redeem, open the app, tap “Redeem”, select the business, and upload your receipt.

Still having issues? Contact support@bludot.io for help.

No, linking a card is optional. It allows for automatic rewards tracking. If you don’t link a card or pay with cash, you’ll need to upload receipts manually to earn and redeem.

Your receipt must show:

• Business name and Pasadena address
• Purchase date
• Total amount paid (no handwritten amounts)
• Full, clear image (not folded, cropped, or blurry)

Yes. Rewards expire after 3 months. You can view the expiration date in the app under your wallet.

No. Rewards earned in Pasadena must be redeemed at participating Pasadena businesses.

Yes! Anyone can earn and redeem rewards—as long as the purchases are made at eligible Pasadena businesses.