| 3Di Rental Registry |
3DI Systems |
Rent Stabilization |
Rental registry system to manage rent stabilization compliance per Measure H. |
Housing – programs, services |
On demand |
| AIMS Workers Comp Software |
AIMS |
Human Resources |
A centralized digital platform that automates and manages the entire lifecycle of workplace injury and illness claims. |
Human Resources – employee records and workers compensation |
As needed |
| ArcGIS |
Esri |
Information Technology |
Provides an enterprise platform supporting the creation, management, and delivery of geographic information used by City staff and the public for mapping, visualization, and location-based operational needs. |
Includes generalized geographic information, mapping layers, location-based reference data, and non-sensitive spatial content used to support City services and inform internal and public-facing workflows. |
As needed |
| CentralSquare EAM |
Central Square |
Public Works |
Asset management, work management, and performance monitoring system. |
Infrastructure / Public Works – assets, maintenance, capital projects |
Daily |
| CivicPlus |
CivicPlus |
Parks, Recreation and Community Services |
Parks and Recreation management system for program registrations, facility reservations, and payments. |
Parks and Recreation – facilities, programs, reservations |
On demand |
| Clarity |
Clarity |
Housing |
Homeless Management Information System (HMIS) for tracking services to homeless community. |
Housing – programs, services |
Daily |
| Debtbook |
Debtbook |
Finance |
Debt management and financial tracking system. |
Financial Data |
As needed |
| Ecolane |
Ecolane |
Transportation |
Customer eligibility and scheduling system for Dial-A-Ride services. |
Transportation – traffic, transit, fleet |
On demand |
| Emphasys Elite |
Emphasys |
Housing |
Housing Choice Voucher management system. |
Housing – programs, services |
As needed |
| EPL Energov |
Tyler Technologies |
Planning & Community Development |
Enterprise permitting, licensing, and land management system. |
Planning and Zoning – land use, entitlements, CEQA |
On demand |
| EverBridge |
Everbridge |
Fire Department |
City emergency communications and public alert system. |
Emergency Services |
On demand |
| GoGovApps |
GoGov |
Transportation |
City Service Center / 311 application for managing public service requests. |
Citizen Relationship Management |
On demand |
| GPS Insight |
GPS Insight |
Public Works |
GPS tracking and analysis system for City vehicles. |
Vehicle telematics, which may include one or more of real-time location (GPS), speed, direction, odometer/mileage, ignition status, fuel usage, battery/EV charge state, engine/diagnostic codes, sensor events, etc. |
Real-time |
| Integrated Library System |
Polaris |
Library and Information Services |
Library management system. |
Patron records, circulation statistics, and material inventories |
Real-time |
| Intellitime VTI |
Intellitime Systems |
Finance |
Timecard data collection and reporting for employee compensation. |
Human Resources – employee time and attendance, and leave management |
On demand |
| IT Service Management |
ServiceNow |
Information Technology |
IT service and asset management platform. |
Workflow and Ticketing data |
On demand |
| Leasecake |
Leasecake |
City Manager |
Tracks City property leasing information including tenants and lessors. |
Assets and Operations data |
As needed |
| Live Manager Web |
Granicus |
City Clerk |
Streams and records City Council and commission meetings. |
Digital video/audio files, meeting metadata, timestamp logs, voting records, and text notes. |
As needed |
| Microsoft 365 |
Microsoft Corporation |
Information Technology |
Provides enterprise-wide collaboration, communication, information sharing, and workflow support for City staff, enabling day-to-day business activities, document handling, coordination, and internal/external interaction across departments. |
Includes standard business records such as administrative documents, user account information, general communications, scheduling data, and routine operational artifacts used to support City services and internal workflows. |
On demand |
| Microsoft 365 and Azure cloud services |
In-house custom development |
Information Technology |
Provides a collection of customized applications built on Microsoft services that support City operational workflows, public-facing service portals, internal case and records management, financial processing, permitting, customer communications, and program administration across multiple departments. |
Administrative, operational, and program-related data including user account information, application submissions, permit and service request data, case/incident reports, financial and invoice records, housing and assistance records, transit and ridership data, internal communications, and other business documents generated or stored through City workflows. |
On demand |
| MyMeter |
VertexOne / Accelerated Innovation |
Water and Power |
A digital customer engagement and self-service SaaS platform for PWP customers to view energy and water consumption, link for bill payment, start or stop utility services, alerts and notifications. |
Customer personal information (name, address, meter information, meter consumption, utility bills) |
Real-time |
| Neogov |
NEOGOV |
Human Resources |
Human Resources recruitment and onboarding application. |
Human Resources – Recruitment and onboarding |
As needed |
| Oracle C2M |
Oracle |
Water and Power |
A utility-focused platform designed to manage the end-to-end customer, metering, billing, and service processes. Its purpose is to provide an integrated system that supports accurate meter data management, customer service, billing, payments, and utility operations while improving efficiency, data visibility, and the customer experience. |
Customer personal information, meter information, meter consumption. |
On demand |
| Origami |
Origami |
City Manager |
Enterprise Risk Management Information System (RMIS) for claims, workers comp, and insurance. |
Finance / Accounting – general ledger, AP/AR, payroll |
On demand |
| PRAS |
In-house custom development |
City Attorney/Prosecutor |
Public records request tracking system. |
Records Management – document/records retention systems |
On demand |
| QLess Tempo |
QLess |
Planning & Community Development |
Queue and appointment management system for the Permit Center. |
Building and Safety – service/queue, and visit information |
Real-time |
| RealQuest |
CoreLogic |
Information Technology |
Property search and assessment data system. |
Assessor – property assessment and related data |
As needed |
| RentalScape |
Deckard Technologies |
Planning & Community Development |
Short-term rental user portal for permitting and compliance. |
Permitting and Fees |
As needed |
| RevQ |
FinVi |
Finance |
Collection system for past due accounts, serving multiple department billing systems. |
Customer/Debtor information, account balance, charges/fees data, collection data |
Daily |
| RS SQL |
O'Neil Software |
City Clerk |
Physical records management system. |
Physical records inventory metadata identifying storage location of records. |
On demand |
| Sprout Social |
Sprout Social |
City Manager |
Social media management platform for the City. |
Public interactions data |
As needed |
| Sympro |
Emphasys |
Finance |
Investment, debt, and cash management system. |
Financial and Investment Data |
As needed |
| Tyler Cashiering |
Tyler Technologies |
Finance |
Enterprise cashiering application for accepting and receipting payments. |
Finance / Accounting – Point of Sales |
Real-time |
| Tyler Content Manager |
Tyler Technologies |
Information Technology |
Content management system supporting ERP activity. |
Records Management – document/records retention systems |
On demand |
| Tyler Enterprise ERP |
Tyler Technologies |
Finance |
Enterprise Resource Planning (ERP) system for finance and human capital management. |
Finance / Accounting – general ledger, AP/AR, procurement, budget, and payroll |
On demand |
| Tyler Payments |
Tyler Technologies |
Information Technology |
Online payment portal for City services. |
Online Payment Portal |
Real-time |
| Wide Load Moving Permit |
In-house custom development |
Public Works |
Online permit submission for moving wide load equipment through city streets. |
Licensing and Permits – general permitting outside building |
On demand |
| Zendesk |
Zendesk |
Rent Stabilization |
Customer service and support request management platform for Rent Stabilization. |
Customer Service, Support Ticketing, and Citizen Engagement data |
On demand |