Library Policies

The Pasadena Public Library welcomes children of all ages! Our staff serves children by answering questions, assisting in the search for good books to read, providing materials to complete homework assignments, and presenting special programs. However, staff cannot act in the place of parents or serve as babysitters.

When using the library with your child, please remember that it is a public place open to all.

To ensure the safety of children during their visit to the Library the following policies have been adopted:

  • Children under 7 years old must be accompanied by a caregiver age 12 or older.
  • The child’s caregiver must remain with the child at all times to make certain that children follow the library standards of behavior.
  • Library users, regardless of age, are expected to follow the Library’s Standards of Behavior. If these are not followed, enforcement may include “… removal of patron from the building”
  • A child’s parent or guardian will be notified if a child or youth continues to disregard the Library’s Standards of Behavior.
  • Police will be called if a child under 13 years old is left at the library after closing.

Mission Statement

The Pasadena Public Library is an essential community space where our dedicated and knowledgeable team provides free access to relevant resources and enriching programs and services. We create a safe and welcoming environment that encourages community collaboration, lifelong learning, inclusivity, exploration, wonder, and curiosity.

Purpose Of Collection Development Policy

The collection development policy is intended to provide guidance for the selection and evaluation of materials and formats which anticipate and meet the needs of the Pasadena community. It directly relates the collection to the library’s mission statement.

As the community changes, the library will reassess and adapt its collections, formats, and technology to reflect new and emerging areas of interest and concern, within budgetary, space, and program parameters. The collection development policy is periodically evaluated and revised to provide guidance for implementing these developments to the collection.

The Community

The Pasadena community is characterized by a long tradition of interest in art, history and culture; several notable colleges and universities; a thriving business community; and a diverse population. The library is committed to an ongoing discussion with the community about library services and collections in order to identify opportunities for growth and to better serve its users.

Philosophy Of Selection

The primary responsibility of the Pasadena Public Library is to provide a broad choice of materials to meet the informational, educational, cultural and recreational needs of the community.

In support of its goal to preserve and encourage the free expression of ideas essential to an informed citizenry, the Pasadena Public Library fully endorses the principles documented in the Library Bill of Rights and the Freedom to Read Statement of the American Library Association. The library upholds the right of the individual to secure information, even though the content may be controversial, unorthodox, or unacceptable to others. Materials available in the library present a diversity of viewpoints, enabling citizens to make the informed choices necessary in a democracy. 

Selection Criteria

All materials, whether purchased or donated, are considered in terms of the criteria listed below. An item need not meet all of these standards in order to be added to the collection. In general, the Library does not add scholarly, academic, or technical materials more appropriate for academic institutions. 

  • Popular interest 
  • Currency of information 
  • Local emphasis 
  • Suitability for meeting the needs of the community 
  • Reputation and significance of author, publisher, producer, or illustrator, generally and in the local community 
  • Creative, literary, or permanent value 
  • Critical assessments in a variety of professional journals 
  • Format and ease of use 
  • Circulation as monitored through the automated system 
  • Cost and availability 
  • Relationship to existing materials in collection 
  • Relationship to materials in other area libraries 
  • Representation of diverse points of view 

Suggestions For Purchase

The library strongly encourages input from the Pasadena community concerning the collection. A suggestion for purchase procedure enables Pasadena citizens to request that a particular item or subject or new format be purchased by the library. 

All suggestions for purchase are subject to the same selection criteria as other materials and are not automatically added to the collection. It is the library’s intent to use suggestions for purchase as input while developing collections which serve the interests and needs of the community. Suggestions from the community may be submitted online using our Suggestion for Purchase form. 


The Pasadena Public Library accepts gifts (including publisher’s gift copies) for the library’s collection that fall within needed subject categories, as determined by the Library Director and the staff. Gift additions must meet the same selection criteria as purchased materials and are subject to the following limitations. 

  • The library retains unconditional ownership of the gift. 
  • The library makes the final decision on the use or other disposition of the gift. 
  • The library reserves the right to decide the conditions of display, housing and access to the materials. 

Monetary gifts to the collection are welcome and may be designated as memorials. 

Collection Development On The Web

Through its website, the Pasadena Public Library directs users to informational resources on the Internet that complement, enhance, and in some cases, parallel resources housed in the library collection. As new resources become available via the Internet, similar reference resources in the library’s print reference collection will be evaluated for retention, taking into consideration access, cost, ease-of-use and other selection criteria. 

Collection Maintenance

Maintenance of the library’s collection through constant re-evaluation by the library staff ensures its usefulness and relevancy to the community. This evaluation depends heavily on the staff’s professional expertise in assessing the needs of the community and the content of the collection. Those materials determined to no longer be of value are withdrawn from the collection.

Discarding Library Materials

Library materials are discarded for one or more of the following reasons:  

  • Obsolescence: subject matter is no longer timely, accurate, or relevant 
  • Damage or poor condition 
  • Space limitations 
  • Insufficient use

Statement of Concern

Members of the community wishing to recommend the removal or location reassignment of a particular item in the library collection may submit a Statement of Concern. This form is available from library staff at all sites and the administrative office,  

Once submitted, forms will be reviewed by the Library Director and assigned to staff for evaluation in relation to the library’s mission statement and the selection criteria of this collection development policy. After evaluating the completed form and related materials submitted by the patron, as well as professional reviews and related publication information, a response or note of progress will be made by the Library Director. 

Third-Party Content Collections

Some of the Pasadena Public Library's digital content is provided using third-party vendors. The Library subscribes to services in which the third-party vendor, and not Library staff, determines the specific titles or materials made available through the service. In these circumstances, the Library may not be able to reconsider specific materials that Library users object to, but may inform the third-party vendor of user concerns and/or take these concerns into consideration in determining whether to continue subscribing to the service.

Approved, Pasadena Library Senior Mgmt. Group, February 2024

The Pasadena Public Library is an information center for the community and encourages the free expression of ideas essential to an informed citizenry. To accomplish this role, the first objective of the Library is to serve as an active resource for learning, studying, and contemplating ideas. This objective is evidenced by, but not limited to, the basic functions of libraries in checking out books and other material as well as the offering of programs and services which advance the knowledge and experience of the citizens the Library serves. The offering of exhibit space in the Library is one method used to foster greater free expression and free access to ideas representing various points of view on diverse subjects. Violation of any or all elements of this policy may result in forfeiture of exhibit space usage.


Exhibit spaces aid library patrons in the pursuit of education, research, and recreation, and support the cultural and civic activities of the larger community through the following goals:

  1. Presentation of books, visual arts, crafts, paintings, and drawings, sculptures, and a variety of media.
  2. Promotion of interest in the use of books and other library resources.
  3. Information about community affairs, organizations, services and activities.


  1. Exhibit space is available to individuals and groups within the community on an equitable basis.
  2. The library reserves the right to preempt any exhibit for a library or City-sponsored event or exhibit; in such instances, the library will put forth reasonable effort to give ample advance notice of such preemption and to assist the group in reserving another date or exhibit case.
  3. The library does not necessarily endorse the beliefs or viewpoints of topics which may be the subject of library exhibits, whether library-initiated or sponsored by an individual or group from within the community. A disclaimer to this effect will be placed in each exhibit case.
  4. Exhibits may not include defaming or obscene materials as defined by the United States Supreme Court, or material which could lead to a breach of peace or which advocate the violation of state criminal laws.
  5. It is not the intent that this space be used as advertising space for commercial enterprises or political candidates.
  6. Exhibit space may be available for use for a one month period beginning the first day of the month and running through the end of the month. All exhibit materials must be removed by the last day of the month and Library staff will not be responsible for displays that are not removed by that time.


  1. Some Branch Libraries have exhibit cases and display space. Exhibits in these locations are the responsibility of the Branch Manager and are prepared or solicited by Library staff at each site, but are still governed by the guidelines contained herein.
    Hastings Branch Library
    3325 E. Orange Grove Blvd.
    Pasadena, CA 91107
    (626) 744-7262
    Santa Catalina Branch Library
    999 E. Washington Blvd.
    Pasadena, CA 91104
    (626) 744-7272
    La Pintoresca Branch Library
    1355 N. Raymond Ave.
    Pasadena, CA 91103
    (626) 744-7268


  1. A fully completed, signed, Application To Use Pasadena Public Library Exhibit Space should be submitted by all exhibitors at least one month in advance of use to the Executive Assistant for Exhibit Committee approval.
  2. Administration Division of the Library shall provide an application which includes, but is not limited to:
    1. Name of group or individual, contact person, address, telephone number.
    2. Written description of the purpose and nature of the exhibit and types of material to be exhibited, and titles of books if relevant.
    3. Monetary value of the work to be exhibited, if applicable.
    4. Information regarding the exhibitor’s insurance policy.
    5. The dates and cases or space requested for the exhibit.
    6. A description of any publicity or media contacts that will be initiated by the exhibitor.
  3. The scheduling of exhibits is at the discretion of the Library Director.
    1. Applications will be processed on a first-come, first-served basis, with scheduling priority given to Pasadena-based exhibitors and exhibitors who
      have not previously presented an exhibit within the calendar year. Exhibit quality shall also be considered.
    2. The schedule of exhibits after deadline is at the discretion of the Library Director.
    3. Exhibits representing an “opposing viewpoint” to a previous exhibit will be given priority scheduling when possible in order to present a broad spectrum of opinion on a variety of subjects.
  4. Use of Library exhibit space will be limited to the type of exhibit stated in the approved application. At least two weeks in advance, the Executive Assistant shall be notified of any changes in the type of exhibit.
  5. The Executive Assistant will review all exhibit applications to ensure compliance with this policy. In order to verify compliance, exhibits will be reviewed following installation.
  6. Applicants whose applications for use are not approved will receive a letter stating the reasons for denial. An applicant may appeal such disapproval to the Library Director.


  1. The Library strives to present museum-quality exhibits at all times. The Library Director or delegate may advise exhibitors on layout and signage for exhibits.
  2. Labels for exhibits must be furnished by the exhibitor. In all exhibit situations, lettering for signage or textual information should be neat, clear, and articulately stated, striving for a museum-quality look. Labels must not be taped to walls or exhibit cases. Prices may not be included on labels or anywhere in the exhibit.
  3. The exhibitor’s name and telephone number may be posted in the exhibit.
  4. Printed publicity initiated by the exhibitor must be submitted to and approved by the Library Director or delegate well in advance of publication.
  5. The exhibitor assumes total responsibility for the transportation of all work to and from the Library.
  6. The exhibitor is responsible for the installation and dismantling of the exhibit as scheduled. If the Library must dismantle an exhibit because it is not removed as scheduled, the Library is not responsible for any damages and the exhibitor may be billed for staff time.


  1. The exhibit cases must be left in satisfactory condition. Exhibitors using exhibit cases or exhibit space assume liability and shall be liable for any damage resulting from said usage, as assessed by the City.
  2. Neither the Library nor the City assumes responsibility for display materials, equipment, or any other articles and will not be liable for loss, theft, or damage thereto.
  3. The Library will dispose of abandoned exhibit materials after reasonable effort has been made to contact the exhibitor.

In order to connect patrons to the information they need, Pasadena Public Library offers access to the Internet and the wide range of information found there.

  • PUBLIC USE OF THE INTERNET: While the Internet offers unprecedented opportunities, it is an unregulated medium on which any person, institution, or group can post data.
    The Library does not monitor and has no control over the information available on the Internet and cannot be held responsible for the content, accuracy, or quality of the information retrieved or images viewed. The Library does not limit access to sites on the Internet or censor information that some may find offensive.
    The user is ultimately responsible for selecting which sites to visit but should be aware that others may be involuntarily exposed to what is displayed. Library users are asked to respect the privacy of others and adhere to the Library’s Standards of Behavior. Violation of the Standards may result in the loss of library and computer use privileges. Unlawful usage of the Internet will not be tolerated.

    • The following laws govern the use of the Library’s public Internet workstations:
      • Harmful to Minors – Computers are located in public areas where minors may bepresent. California law defines a violation as “every person who, with knowledge that a person is a minor, knowingly exhibits or offers to distribute or exhibit by any means, matter which is deemed harmful to minors,” (Penal Code 313 et. seq.).
      • Child Pornography –California Penal Code Section 311.3 prohibits the sexual exploitation of a child. “A person is guilty of sexual exploitation of a child if he or sheknowingly …duplicates, prints or exchanges any representation of information, data or image that depicts a person under the age of 18 years engaged in an act of sexualconduct.” Laws prohibiting the production or distribution of child pornography and obscenity apply to usage of the Internet. Should library staff observe the occurrence of such activity, law enforcement will be alerted.
      • Copyright – Materials obtained or copied from the Internet may be subject to laws which govern the making of reproductions of copyrighted works (Title 17 U.S. Code). Any responsibility for the consequences of copyright infringement lies with the user.
      • Tampering with Equipment – It is illegal for users to physically or electronically modify library computer equipment, or to tamper with hardware or software (California Penal Code, Section 502 et. seq.)
      • Confidentiality – The Library maintains confidentiality of patron usage records for the Internet as it does for any materials. However, the library will cooperate with law enforcement in providing access to patron records under the terms of the California Public Records Act (California Government Code, Title I, Div. 7, Chapter 3.5, Section 6267) and other applicable State or Federal statutes.
    • Youth patrons –parents and legal guardians are responsible for monitoring the Internet use of their children.The Internet is a great place to explore information and ideas from all over the world. The Internet allows children to explore resources beyond what the Pasadena Public Library can hold within its buildings.
      The Pasadena Public Library’s Kids’ Page is a good starting point for Homework Help and fun, interesting websites to explore.
      In addition, the Library has created Subject Guides for children and young adults that provide a compilation of websites with information and resources designed for these age groups.
      These Subject Guides allow for easy navigation through and instruction on core and relevant resources in a particular subject field, class, or assignment.
      On Safety:

      • As with all Library materials, programs and services, the responsibility for what minors read or view on the Internet rests with parents or legal guardians. In general, users should exercise caution and follow safety measures when interacting with strangers. Parents and caregivers in particular should caution their children about sharing personal information on the Internet.
      • Users, minors as well as adults, should never give out personal information such as name, address, and telephone number to an unknown person or website.


    • Public Wireless Network –Patrons may use their personal devices to access the City of Pasadena public wireless network within Library buildings. Library cards are not required to access the wireless network. A password is not required to access the wireless network.
    • Hotspots –The Pasadena Public Library Hotspot Loan Lending Program provides Internet access to individuals that otherwise do not have access to the Internet. The mobile hotspots allow users to connect Wi-Fi enabled devices to the Internet. Content is not filtered by the hotspots and it is the responsibility of the user, the parent or legal guardian of children, to monitor and filter the Internet use on the devices. Additionally, the Library will not ask patrons any information when they browse the Internet using the hotspots, and will not have access to or collect specific usage data, and will never provide user information to the service provider.
    • Library Internet Workstations –The library uses EnvisionWare PC Reservation software for computer access and reservation management. Patrons must have and use a valid Pasadena Public Library card issued in their name to sign on to the public Internet computers. Patrons may begin their Internet session at any available Internet workstation, or reserve a session up to seven days in advance at one of the self-serve PC reservation stations. For same day reservations, patrons may telephone a branch library directly.
      • Accessibility: Pasadena Public Library patrons with a valid library card can log in on public computers using their library card number. Individuals who are visiting the Pasadena Public Library or individuals that do not have an ID with their current address may apply for a Guest Card, which will allow them to log onto the Library’s public computers. Computers are available for public use on a first-come, first- served basis.
      • Allotted use: Use of computer and Internet workstations is limited to one session of up to one hour per day to ensure that the maximum number of users will have fair and equitable access to the computers. Patrons may occasionally be able to extend their one hour session in 15 minute increments up to a total of two hours - provided that there are no other reservations. The last log in for public computers is 30 minutes before the library site closes. All public computers will shut down 15 minutes before the Library closes.
      • Staff assistance: Library staff provides limited assistance for basic start-up procedures, but cannot offer in-depth personal instruction in the use of a personal computer or software applications other than the Library's own automation software and electronic databases. Instructional materials are available to users who have never used computers or have specific questions about software or online resources. Online tutorials and help are also available on some software applications. Patrons should seek staff assistance if they are having a problem with computer equipment or if they are not finding the information they need. In general, the role of Library staff is that of helper, facilitator, guide, or coach. Any patron that needs more than basic assistance and guidance is encouraged to attend scheduled Library supported classes or to enroll in professionally provided computer education programs. Patrons are advised to use the computer equipment with care.
      • Printing: Users must send materials to the printer before their session ends or they leave the computer. Patrons are charged for printing as follows: Black and white (laser) printouts: $.10 per sheet.
      • User etiquette: Users are responsible for the sites they visit and need to be aware that others may see what is viewed (or displayed). Patrons may not use sounds or visuals that disrupt other Library patrons. Patrons are required to use headphones to listen to audio/video files while inside the library. The Library does not provide headphones for use. Where available, it is recommended that patrons use the LOCK PC (Hide Screen) function and enter a temporary password to secure their session if they need to step away for a few moments. The time the session is locked counts towards the session time. Locked sessions have a time limit of 10 minutes. If the session has not been unlocked within that time, the session will end automatically.
      • Ending sessions: Patrons can end their computer session at any time by clicking on the “End Session” button; the computer will restart and clear any files that may have been downloaded. The Envisionware software will inform patrons working on the public computers as their session end time approaches. Internet stations shut off 15 minutes prior to closing and work may be saved to the patron’s removable media, e.g., USB storage device. Once computers shut down, information and/or work in progress cannot be retrieved.

Revised 3.22.2022

The Library often photographs or videotapes programs for use in publicity materials. By being present during these activities, you consent to use of your appearance or likeness by the Library, and its licensees, designees, or assignees, in all media, worldwide, in perpetuity. To insure the privacy of individuals and children, images will not be identified using names or personal identifying information without written approval from the photographed subject, parent or legal guardian.

The Pasadena Public Library is committed to patron confidentiality and privacy as guaranteed by the California Public Records Act (California Government Code Title 1, Division 7, Chapter 3.5, Section 6267.) Library records collected for the purpose of conducting business, such as circulation and Internet use records, and other records that identify borrowers and users of Library materials and resources, are confidential and therefore exempt from disclosure, except as required by law. Disclosure of these records under any other circumstances may destroy their confidential nature.


Sec. 6267. Registration and circulation records of libraries supported by public funds. All registration and circulation records of any library which is in whole or in part supported by public funds shall remain confidential and shall not be disclosed to any person, local agency, or state agency except as follows:

  1. By a person acting within the scope of his or her duties within the administration of the library.
  2. By a person authorized, in writing, by the individual to whom the records pertain, to inspect the records.
  3. By order of the appropriate superior court. As used in this section, the term “registration records” includes any information which a library requires a patron to provide in order to become eligible to borrow books and other materials, and the term “circulation records” includes any information which identifies the patrons borrowing particular books and other material.


The Library can only release if required by law those records it has retained. The retention policy is as follows:

  1. Circulation records: When an item is checked in the link between the patron and the item is broken immediately. Circulation records are kept denoting broad statistical information, such as patron type (adult/juvenile) or ethnic group, but there is no link between item and personal information. Exceptions: While the book is checked out, or if there are fines on the book, the link remains.
  2. Fines owed: Records of fines imposed by the Library on a particular borrower may be released; these are considered “public records” under Section 6254.
  3. Lab computer signups: These handwritten signups for the lab computers are destroyed as soon as staff has been able to count the number of signups. This is done within a week.
  4. Personal Computer (PC) Reservation System: When a patron makes a reservation, the system records the patron barcode. The record of that reservation, including the patron barcode, is retained in the system until the end of the day, at which time the actual patron barcode is purged from the record. From then on, the system only knows generic information about reservation history, not the specific barcodes related to individual patrons. As a further measure, every week the previous week’s reservations are purged entirely from the system.
  5. Exhibit Materials: The Library is not required to give members of the public access to special materials made or acquired for display or exhibit purposes. Public access to such materials will be at the discretion of the Library Director and under the conditions imposed by him or her. Such materials may also be released pursuant to a subpoena duces tecum.

The Pasadena Public Library welcomes you.

The Library has adopted this policy to ensure a positive library experience for everyone who visits any Pasadena Public Library location.

Everyone has a right to quality library services in an atmosphere that is safe and free of disturbances from others. While you are here, please be considerate of others.

Failure to comply with these standards may result in loss of library privileges.

Help Us Keep The Library A Safe Place.

  1. Follow staff instructions including, but not limited to the following:
    1. Stay in public areas of the Library unless accompanied by a staff person.
    2. Vacate the Library at closing time and during emergency situations.
  2. Follow all laws, including, but not limited to, the prohibition of:
    1. Theft, defacement, or destruction of library property.
    2. Possession or display of weapons, illegal or controlled substances, or alcohol.
    3. Sexual activity in public places.
    4. Harassment, or behaving in a threatening or abusive manner (including but not limited to battery, verbal threats, stalking, offensive staring, or offensive touching).
    5. The display or dissemination of child pornography, or material that is harmful to minors.
  3. Follow all library policies.
  4. Child Safety
    1. Ensure that a caregiver 12 years or older closely supervises all children under the age of 7 years old.
    2. Make certain that children do not engage in unsafe activities, including, but not limited to, swinging, climbing, or standing on furniture and equipment and any other behaviors that will cause injury to the child or other patrons.
  5. Tobacco Use
    1. No smoking inside the Library or within 20 feet of main entrances, exits, and operable windows.
  6. Wheeled Devices
    1. Wheeled devices should not be used in the Library. EXCEPTIONS: Disabled patrons may use assistive devices, and caregivers may use strollers for children in the Library.
    2. Wheeled devices (such as scooters, skateboards, business cases, etc.) may be brought into the Library if they do not block aisles.
    3. Secure all bicycles outside, away from doors and book drops.
  7. Attire
    1. For personal safety, library visitors and patrons must be fully clothed, including shirt and shoes, at all times.

Use Your Library Appropriately And With Respect.

  1. Property
    1. Use the Library’s facilities, materials, and furnishings as intended.
    2. Do not distribute or post printed material in the Library.
  2. Animals
    1. Animals are not allowed in the Library or on library grounds, with the exception of service animals on duty or in training, and animals that are part of library-approved events.
  3. Restrooms
    1. Use the Library’s restrooms as intended; do not use them for bathing, shaving, washing hair or laundry.
    2. Adults may only use the Children’s restroom while accompanying or assisting a child, or with the express permission of library staff.
  4. Food and Drink
    1. Food and drink is not permitted near library equipment. Use designated areas only to eat or drink:
      1. Branches: approved areas include meeting rooms, or other areas as part of a library sponsored program. All drinks must be secured with a lid.

Help Us Create An Environment That Allows Everyone To Enjoy Visiting The Library.

    1. Keep noise levels down to avoid disturbing others by:
      1. Lowering voices.
      2. Using headphones on low volume.
      3. Silencing ringing or other sounds created by cell phones and other electronic devices.
      4. Quietly talking on cell phones.
    2. Behave in a manner that does not interfere with another person’s ability to use and enjoy the Library or prohibit staff from providing services.
      1. Unacceptable behaviors include, but are not limited to:
        1. Monopolizing library equipment, resources, or staff time.
        2. Selling, panhandling, or soliciting in the building, on the grounds, or in the parking lot. Petition-signing is limited to outside areas as designated by the Library Director or designee.
          1. Central: brick paved area closest to the stairs leading to but not obstructing the north entrance.
          2. Branches: away from entrance or exit, closer to but not obstructing the public sidewalk.
      2. Parents or caregivers are responsible for their children’s behavior.
    3. Personal Items:
      1. Keep personal items with you at all times. Library staff may remove unattended items
      2. Do not block aisles, walkways, entrances, or access to library equipment or collections.

Please report inappropriate or questionable behavior to library staff or a library security officer immediately.

These Standards of Behavior are also available as a brochure. The Library Director and his/her designated staff are responsible for interpreting these rules in accordance with applicable law and for ensuring appropriate behavior in all library facilities.

Violation of the foregoing may result in the patron’s library privileges being limited or revoked, removal of the patron from the building, or criminal prosecution if the conduct constitutes a violation of Federal law, State law or the Pasadena Municipal Code. Library privileges may be revoked for a period of up to one year. This action may be taken by the Director of Libraries & Information Services or designee.

A library patron whose library privilege has been revoked may appeal this action by submitting a completed Library Revocation Appeal form to the Library Director or designee within ten (10) days from the date of the determination letter. This form is available through the Library’s Administrative Office.

A patron whose library privilege has been revoked must schedule a meeting with the Library Director or designee prior to resumption of any library privilege. The purpose of the meeting will be to review the Standards of Behavior policy.

Web Privacy Statement

The City of Pasadena recognizes the importance of protecting the privacy of the visitors to this website and views this site as a tool for providing city-wide information and interactive services to its citizens. We collect no personal information about you when you visit our site unless you choose to provide that information to us. We do not give, share, sell, or transfer any personal information to a third party.

Should you provide the City of Pasadena with personal information such as sending an e-mail or by filling out and submitting an online form located on the City of Pasadena's website, the information may be used to respond to you and to assist in providing you with the information or service requested. The City of Pasadena treats e-mail messages and submitted online forms the same way it treats letters to city officials.

The City of Pasadena does not create individual profiles with the information provided by users of this site, nor does it give such personal information to third parties or private organizations. The City of Pasadena does not collect information for commercial marketing from its website. We will not send you unsolicited email regarding any commercial offers or advertisements at any time.

The City of Pasadena’s website contains links to external sites. The City of Pasadena is not responsible for the privacy practices or the content of these sites.

Information We Gather

The City of Pasadena does analyze user traffic patterns on our website from information automatically provided by your browser when you visit our site. This information is used to gather statistics about visitors as a whole and in no way points to individuals. This information includes:

1. The Internet domain name (for example, “” if you use a private Internet access account or “” if you connect from a university’s domain)
2. The IP address from which you access the City’s website
3. The date, time and pages you visited on our site
4. Your browser and operating system
5. The referring page (the last web page you visited before clicking on a link to our site)

In order to provide electronic commerce capabilities, the name, address and payment information (if applicable) that you provide may be collected and processed to complete an online transaction and for record-keeping activities such as billing, licenses and other business-related purposes.


The City of Pasadena monitors network traffic to identify unauthorized attempts to access, change or destroy information. Anyone using this website expressly consents to such monitoring.

Notwithstanding the provisions listed previously in this section, information submitted to the City of Pasadena's site may be subject to disclosure to another party pursuant to various provisions of California law, including, but not limited to, the California Civil Discovery Act of 1986 and the California Public Records Act. The City of Pasadena only shares such information with another government agency if the inquiry relates to that agency, to protect the interests of others, to protect and defend the rights or property of the City of Pasadena or as otherwise required by applicable state and federal laws.

How to Contact Us

If you have any questions or concerns about this privacy policy, please send us an email at