Services

Community Services

The City of Pasadena provides an array of human services to support the community including consumer action services, assistance with landlord/tenant issues, small claims, applications with various government assistance programs and other related matters. Various support and programs are also available for youth, families, and seniors.

Community Service Staff is available by appointment to assist with the following services: small claims, restraining orders, responses to restraining orders, unlawful detainers, landlord tenant issues, Social Security, CAlFresh, GR, unemployment Claims, state disability, Medi-Cal, CalWorks, legal name change and housing applications and other related matters.


Staff

Dates:
Year-round

Days & Times:
M-F 8:00 a.m. - 5:00 p.m.

Ages:
18+

Fees:
Vary


Notes: Fee may vary depending on the services provided.
For more information, call (626) 744-7300

Community Service Staff is available by appointment to assist with the following services: Social Security, CAlFresh, GR, unemployment Claims, state disability, Medi-Cal, CalWorks, and housing applications and other related matters.


Instructor:
Staff

Dates:
Year-round

Days & Times:
M-F 8:00 a.m. - 5:00 p.m.

Ages:

Fees:
Vary


Notes: Fee may vary depending on the services provided.
For more information, call (626) 744-6530

Trained Housing Counselors are available to answer questions about landlord-tenant rights and responsibilities, including questions about Security Deposits, Evictions, Repairs, Rent Increases, and Harassments. In addition, Case Analysts investigate allegations of housing discrimination and help victims of discrimination enforce their Fair Housing rights. 


Staff

Dates:
Year-round

Days & Times:
M-F 8:30 a.m. - 4:30 p.m.

Ages:

Fees:
Free


Notes: For more information please call (626) 791-0211

Unlawful Detainer

The Community Service staff aids with completing the tenant’s response to an unlawful detainer claim. The service is only for tenants.  Steps and items involved with unlawful detainers are:

  • Summons & Complaint
  • Rental Lease
  • Receipts
  • 3-Day,60-Day & 90-Day Notices
  • Supporting documentation for defense
  • Correspondence
  • Code Enforcement Inspection Report
  • Supporting evidence

Cost $25.00 Pasadena Residents $50.00 Non-Residents

For more information or to make an appointment please call Jackie Robinson Community Center (626) 744-7300 or Villa Parke Community Center (626) 744-6530.


Landlord Tenant Issues

Know your rights as a tenant.  The Community Service staff provides help and assistance with questions or complaints regarding landlord/tenant relationships, including repair issues, safety violations, and Health and Safety Code violations

For more information or to make an appointment please call Jackie Robinson Community Center (626) 744-7300 or Villa Parke Community Center (626) 744-6530.


Homeless Prevention Legal Clinic

Assisting with housing and public benefits

Third Tuesday of each month

Open to all individuals and community members who need legal assistance but lack the resources to hire an attorney.

10:00am-2:00pm

Jackie Robinson Community Center

For more information or to make an appointment please call Jackie Robinson Community Center (626) 744-7300


US Passports

U.S. Citizens may apply for their U.S. passport with our trained Passport Agents.  Photos can be taken on site. Hours are Monday, Wednesday, and Fridays 8 a.m.-5 p.m. at Jackie Robinson Community Center.  Forms and/or documents needed:

  • DS-11
  • Proof of US Citizenship
  • Previous Passport if applicable
  • Identification Card
  • Other forms
  • Pictures $10.00
  • Process fee $35.00

For more information or to make an appointment please call Jackie Robinson Community Center (626) 744-7318.


Restraining Order / Response to Restraining Order

The Community Service staff assist with restraining orders, which is a court order that can protect someone from being physically or sexually abused, threatened, stalked, civil harassment, domestic violence, elder abuse, and gun violence.  Documents or information needed:

  • Name of Person Restrained
  • Address of Restrained person
  • Date of Birth of Restrained Person
  • Place of Employment of Restrained Person
  • Address of Employment of Restrained Person
  • License plate number of vehicle of Restrained Person
  • Dates of most recent abuse
  • Names of Protected Persons
  • Birthdates of Protected Person
  • Emergency Protective Order
  • Police Report
  • Police Calls for Service

Cost $25.00 Pasadena Residents $50.00 Non-Residents


Response To Restraining Order

The Community Service staff assist with responding to a restraining order by assisting with the following:

  • Copy of Restraining Order Issued
  • Documentation
  • Evidence

Cost $25.00 Pasadena Resident $50.00 Non-Resident

For more information or to make an appointment please call Jackie Robinson Community Center (626) 744-7300.


Social Security

The Community Service staff provides information and assistance with social security pension forms and correspondence.

  • SS Correspondence
  • Social Security Card
  • Supporting documentation

For more information or to make an appointment please call Villa Parke Community Center (626) 744-6530.


Unemployment Claims / State Disability Insurance

The Community Service rep assist with INITIAL unemployment application, weekly job search form and appealing a denied unemployment insurance claim.  Documents required for this service:

  • Identification Card
  • Social Security Card
  • Name & address of Employers
  • Dates of Employment
  • Check Stubs

The community service reps provide help to complete applications for the State Disability Insurance program that provides short-term Disability Insurance (DI) and Paid Family Leave (PFL) wage replacement benefits.  Documents required for this service:

  • Identification Card
  • Social Security Card
  • Name & address of Employers
  • Dates of Employment
  • Doctors Name & Address

For more information or to make an appointment please call Villa Parke Community Center (626) 744-6530.


Miscellaneous Forms Assistance

The Community Service Reps aid and inform with application and renewals for the following forms:

  • jury duty summons
  • wage garnishment documents
  • employment applications

For more information or to make an appointment please call Villa Parke Community Center (626) 744-6530.


Public Counsel -Free Legal Aid

Free Legal consultations provided by volunteer attorneys coming soon at Jackie Robinson Community Center only.

Second Saturday of each month

9:00 am -12:00pm

Please Bring any paperwork related to your case or you can call Public Counsel at 213-385-2977

For more information or to make an appointment please call Jackie Robinson Community Center (626) 744-7300.

Community Services Staff at both the Villa Parke Community Center and Jackie Robinson Center can assist individuals seeking an adjustment status, advocacy, referral and information regarding family petitions, Deferred Action for Childhood Arrival (DACA), citizenship, and registry.


Instructor:
Staff

Dates:
Year-round

Days & Times:
M-F 8:00 a.m - 5:00 p.m.

Ages:

Fees:
Vary


Notes: By Appointment Only

Community Services Staff can assist senior citizens in filling out forms regarding: Medical, Medicare, Social Security, Low-income Senior housing, CAPI, advocacy, etc. (English & Spanish)


Instructor:
Staff

Dates:
Year-round*

Days & Times:
M 8:00 p.m. - 5:00 p.m.

Ages:
50+ yrs

Fees:


Notes: *By Appt. Only Closed Holidays