Pasadena Short Range Transit Plan

The Department of Transportation (DOT) conducted its Short Range Transit Plan (SRTP) update. The SRTP guides the next five years of programming of transit service development and investments that support the policy goals for Pasadena Transit and Pasadena Dial-A-Ride. Pasadena Transit is the City’s fixed-route bus service which provides six routes that travel throughout Pasadena, including service to the six Gold Line stations, commercial corridors, major business and employment areas, schools and colleges, parks, medical facilities, dense residential areas, etc. Pasadena Dial-A-Ride is a demand-response paratransit service for seniors and individuals with disabilities that provides service to residents of Pasadena, San Marino, Altadena, and other adjacent unincorporated areas within the service area.

For the SRTP update, DOT completed data analytics for current ridership and operations in Fall 2016 and in Spring 2017 conducted public outreach to solicit public feedback. This outreach included five public meetings, on board surveys, and online surveys. Based on the results of the data analysis and public outreach, SRTP recommendations were developed.

Data Analysis

On an ongoing monthly basis performance monitoring and data analysis is conducted of Pasadena Transit and Pasadena Dial-A-Ride. This data is used to measure ridership trends, demand on the system, and efficiency of the services, among other factors. The SRTP is an opportunity to conduct a comprehensive in depth data analysis and review of feedback. The results of the data analysis and operational review were used to confirm the results of the public outreach effort, as well as to develop and prioritize the recommendations.

Survey Highlights

Survey respondents were asked questions regarding age, gender, home zip code, race, employment, and income information. Respondents were also asked to rank Pasadena Transit on a number of factors including their satisfaction with hours and frequency of service on weekdays and the weekend. A total of 628 survey responses were collected; 303 were collected on board Pasadena Transit buses and 325 were submitted online. Key take-aways for Pasadena Transit from the survey include:

Overall satisfaction with Pasadena Transit: 88% ranked it as excellent or good
Customer service of bus drivers: 85% ranked it as excellent or good
Frequency of weekday service: 81% ranked how often the bus runs as excellent or good (not including those that responded no opinion)
Span of weekday service: 73% ranked the hours the bus runs as excellent or good (not including those that responded no opinion)
Frequency of weekend service: 54% ranked how often the bus runs as excellent or good (not including those that responded no opinion)
Span of weekend service: 49% ranked hours the bus runs as excellent or good (not including those that responded no opinion)
83% of respondents indicated they would use Sunday service on Pasadena Transit

Short Range Transit Plan

2019 SRTP and Appendices