Support Services

The Support Services Division is responsible for: voice communication management of the Department, citywide 9-1-1 services, monitoring and management of all Department radio communication, property and evidence management, computer information services, desktop support, crime analysis, web updates, fleet management, and other non-emergency police support services.


Our commitment is to provide timely and professional service to every call for help for the safety and security of the public. We are motivated, dedicated and trained professionals providing the vital link between citizens and the emergency assistance of police, fire and medical personnel. We embrace and infuse the values of pride, professionalism and integrity into all aspects of our operations.

The communications section is responsible for:

  • Answering 9-1-1 Public Safety Answering Point (PSAP) telephone lines and other emergency and non-emergency telephone lines, obtaining pertinent information for dispatching of police vehicles
  • Monitoring and operating the radio systems from mutual aide governmental frequencies
  • Operating radio consoles and an emergency telephone boards
  • Using communications and computer assisted dispatch equipment in accordance with established procedures
  • Working with departmental field personnel utilizing two-way radio; compiling data from rough drafts or brief instructions
  • Checking and reviewing a variety of data for completion and in conformance with established regulations and procedures
  • Performing system inquiries of California Law Enforcement Teletype System (CLETS), National Law Enforcement Teletype System (NLETS) and various other local, state and federal systems.
  • Monitoring and response to robbery alarms for city departments
  • Overseeing department telephone and voice mail systems
  • Managing of department issued cell phones, pagers, and portable radios

Become a Dispatcher

How to Make an Emergency 9-1-1 Call

  1. Stay calm. Don’t get excited. Take a deep breath.
  2. Dial 9-1-1 right away. Don’t wait for someone else to call.
  3. Tell the person who answers the phone exactly what is wrong.
  4. Tell them the exact address where help is needed. Be sure to give them the FULL address, including any apartment number, suite number, etc.
  5. Tell them the phone number you are calling from. If you are not at the same address as the emergency, tell them the address where you are.
  6. Tell them your name.
  7. DO NOT HANG UP until the person on the phone tells you to do so. They may need to ask you for more information to help the fire, police or ambulance find you.

The dispatcher will ask you specific questions, such as, “What are you reporting?” – “Where did this occur?” – “When did this occur?” – “What is the phone number you are calling from?” – “Where are you now?” – “Are there any weapons involved?”

Many questions may be asked to gather specific details of the event. Understand that the dispatcher is sending the appropriate personnel to the location while they have you on the phone. In emergency situations the dispatchers are giving your information to the appropriate responding personnel while you are on the phone with them. Total cooperation with the dispatcher is paramount.

How the 9-1-1- Dispatch Process Works

  1. A citizen dials 9-1-1 in an emergency situation.
  2. The caller’s telephone provider automatically routes the call to the appropriate public safety agency.
  3. A 9-1-1 operator receives the call. If the call is from a non-cellular phone, the caller’s name, address and telephone number appears on the computer screen. The 9-1-1 operator confirms that information and will ask the caller about the emergency and enter the information into a computer database called CAD (computer aided dispatch).
  4. While questioning the caller, the operator sends the information via computer to a police dispatcher.
  5. The dispatcher receives the information about the emergency and dispatches the appropriate personnel to handle the call for service.

Additional Facts About 9-1-1 Calls

  • When you dial 9-1-1, the system directs your call to a public safety dispatch center. This includes telephone lines from residences, businesses, pay phones, cellular phones, VoIP, TTY, TDD, and Telematics. These public safety dispatch centers are operated by your local police, fire or sheriff’s department and staffed by highly-trained personnel.
  • Dispatchers are trained to ask you what questions that are helpful in determining which agency should respond and how quickly. By answering these questions, you are helping them provide the best possible response.
  • You can dial 9-1-1 from a pay phone without depositing a coin.
  • If you have a cellular phone, you can dial 9-1-1 and your call will be answered by a dispatcher. There is no charge for dialing 9-1-1 from a cellular phone.
  • If it is not a life-threatening emergency, look up the seven-digit number for the local agency in the phone book. Pasadena’s non-emergency phone number is 626-744-4241.
  • When you travel, check the local phone book for the dialing instructions on pay phones to find out if 9-1-1 is available.
  • Teletype for the Deaf (TDD) users need to press the space bar after dialing 9-1-1.
  • If you have VoIP service, make sure that your registered address is current. If you move, or travel, realize that your call will be routed where you have registered your phone. (Please check with your internet service provider).

Jail Information

Contact Info

Pasadena Police Department Jail Section
207 N. Garfield Avenue
Pasadena, CA 91101
Main number: (626) 744-4616
Fax: (626) 396-4588
Jail Supervisor: (626) 744-4617
Jail Administrator
Robert Guillen: (626) 744:4618

The Mission of the Pasadena Police Department Jail is to:

  • Protect the public by providing secure housing, while preserving the welfare and dignity of persons in our custody
  • Protect the rights of inmates and staff
  • Provide a safe and clean environment for inmates and staff
  • Provide accurate information to the public
  • Handle stressful or volatile situations and/or persons with the degree of professionalism that in keeping with the “Pasadena Way” is firm and fair.

Prison Rape Elimination Act (PREA)

The Pasadena Police Department will comply with the Prison Rape Elimination Act of 2003 (PREA) and have established standards to prevent, detect and respond to sexual abuse, harassment and retaliation against detainees or prisoners in the Pasadena Police Department’s Type I jail facility.

If you would like to report sexual abuse and sexual harassment on behalf of a detainee or prisoner in the Pasadena Police Department’s jail facility contact the Jail Supervisor at 626-744-4617 or the Jail Administrator at 626-744-4618.

Inmate Phone Service – Legacy Communications

Legacy Information

Inmate Worker Program

Fee Paying Inmate Worker Program


Contact Info

Counter Hours: 9:00 a.m. to 5:00 p.m. Monday through Friday; closed on Saturday, Sunday and holidays.

  • Front Counter: (626) 744-4565
  • Fax: (626) 744-6778
  • Subpoenas: (626) 744-7578
  • Warrants: (626) 744-4556
  • Statistics/Dispositions: (626) 744-4556
  • Sex, Narcotic, Arson, Gang: (626) 744-7206

In accordance with the Pasadena Way, the Records Section is committed to the goal of providing “Excellent and Efficient Service” to the citizens of Pasadena, customers that visit the Records Section, and members of the Pasadena Police Department.

Police Specialists and Cadets assigned to the public counter serve the public and members of the Department. They provide general information; fill requests for copies of police reports; approve the release of stored and impounded vehicles; complete data entry into local, state and national crime information systems concerning stolen vehicles and property, weapon information, and wanted or missing persons; and fingerprint employment and permit applicants.

Additional Police Specialists are assigned to a variety of clerical assignments including data entry; filing; local, state and federal crime statistic reporting; processing sex, arson, drug, and gang registrations, performing warrant functions; and filling subpoenas.

Records Services Fees (PDF)

Public Records Act

ALPR Request

Property Management

Property Management Section Responsibilities

Receive, store, track and dispose of property and evidence in a lawful manner. Preserve evidence for possible future laboratory examination. Maintain chain of custody for prosecution purposes. Provide accurate information to the public. Return safekeeping property to individuals in a timely manner.

Hours of Operation

The Pasadena Police Department’s Property Management Section’s hours of operation are Monday through Thursday from 7:30 am until 5:30 pm. The public window hours for the return of property are Tuesday through Thursday from 12:00 pm until 5:00 pm.

Money is released by appointment ONLY during the public window hours. You may make an appointment by calling (626) 744-4510.

If you have any questions, the Property Management Section can be reached at 626-744-4510. The Property Management Section Supervisor can be reached at (626) 744-6429. The Property Management Section Administrator can be reached at (626) 744-4604.

Retrieving Property

Found property is held for a period of 90 days. At that time the property is either auctioned or disposed of per department policy. The finder of any property/cash that is not claimed within those 90 days can apply to retrieve the property/cash if they so wish. Information on how to do this is available by calling (626) 744-4510.

Safekeeping property is held for a period of at least 60 days. If the owner is incarcerated, they must make arrangements to have the property picked up within the 60 day period. Safekeeping property not retrieved after the 60 day period will be auctioned or disposed of per departmental policy.

Firearms held as safekeeping as the result of a family disturbance, mental health issues or other incidents have special requirements for release:

All persons attempting to retrieve their firearm(s) must obtain a clearance through the California Department of Justice Bureau of Firearms.

Law Enforcement Gun Release Application (PDF)

The application must be completed by the registered owner of the firearm and mailed to the Department of Justice. The approval process can take as long as six weeks. In cases involving WIC 5150, weapons/firearms can only be released after a court hearing has been held and authorization by the Department of Justice has been obtained. Firearms releases are by appointment only. Call (626) 744-4510 for further information.

Other items held as evidence can only be released with the permission of the investigating officer (in felony cases), or the City Prosecutor’s Office (in misdemeanor and infraction cases). If the owner does not claim the items or cannot be located, they will be auctioned or disposed of per departmental policy.


Can someone else pick up property besides the owner?

In certain situations, someone else than the owner may pick up items if prior arrangements have been made. Call (626) 744-4510 for information in this area.

What recourse do citizens have if property has been wrongly released or destroyed?

The citizen may contact the Pasadena City Clerk’s Office at (626) 744-4124 to file a claim for reimbursement.

Does the Pasadena Police Department auction their unclaimed property and evidence?

Yes. All auction items are handled through an auction company called Property Bureau. They are an online auction firm similar to E-Bay. You may check their web site at for further information.

Technical Services

The Technical Services Section, housed in the Strategic Services Division, is comprised of the Computer Unit, Crime Analysis, and Fleet Maintenance. The Computer Unit is responsible for providing services to over 300 Police Department users by supporting highly reliable networked systems and servers, desktop and in-car computers, printer/copier/scanners, and unique in-building and in-car technology. The Crime Analysis Unit (CAU) provides timely local and regional intelligence and trend analysis to assist with deployment and enforcement decisions as well as investigations. CAU is also responsible for web updates, technology training, and statistics. Police Fleet Maintenance works closely with the City’s Fleet Maintenance to keep the Police Fleet safe and operational.