I Want To
Bulky item pick-up services are offered only to City of Pasadena Refuse customers.
Items, such as furniture, mattresses, and appliances, contact the Citizen Service Center
The City participates in countywide Household Hazardous Waste Roundups.
Contact the Citizen Service Center
Submit a Request
or call (626) 744-7311
Graffiti Abatement
The city of Pasadena has a zero tolerance policy for graffiti and is committed to removing it within 48 hours of being reported. To report graffiti on public property or to request services for removal from your private property, please call the Graffiti Abatement Hotline at (626)744-7622 or click the link below.
Please be prepared to provide the following information:
- Specific Address or Location
- Description of graffiti
- Your name and phone number
Sidewalks
How do I get a sidewalk patched?
Sidewalk repairs are the primary responsibility of the property owner. However, if you have a sidewalk in need of repair, and you would like to have a temporary patch installed until the permanent repairs can be made, please call the Citizen Service Center at 626-744-7311 or report the issue online.
Who do I call regarding a broken bus bench?
The Street Maintenance and Integrated Waste Management division is responsible for the maintenance and repair of the bus benches. You have probably noticed that at some locations there is a covered area or what we call a bus shelter. These locations are maintained by a private contractor. If you know of or notice a bus bench in need of repair, please contact the Citizen Service Center at 626-744-7311 or report the issue online.
Per Section 12.04 of the Pasadena Municipal Code, the property owner is responsible for permanent repairs of any damaged sidewalk along the property frontage, including damage caused by street trees. The City has launched a sidewalk repair reimbursement program, to assist residents in making sidewalks safe and accessible to everyone.
Interested residents may apply, and if approved, may hire a Department of Industrial Relations (DIR)-registered contractor to perform sidewalk repairs under a Public Works permit. After repairs are approved by a City inspector, the resident will apply for a reimbursement of 50% of the costs, up to $8/sf, for a maximum reimbursement of $1,000 per property frontage.
Sidewalk Repair Reimbursement ProgramForm 1 - Application to Participate - SW Repair Reimbursement Program
Form 2 - Application to Reimburse - SW Repair Reimbursement Program
Residents may still submit requests for asphalt maintenance patches by contacting the Citizen Service Center through the City’s app, calling 626-744-7311, or by submitting a request below.
If you have questions in the meantime, please contact pw-permits@cityofpasadena.net
Streets
Potholes
How do I get a pothole in the street repaired?
Potholes in the street are the primary responsibility of the Street Maintenance and Integrated Waste Management Division. Should you see or notice a pothole in the street, please contact the Street Maintenance and Integrated Waste Management Division at 626-744-7311 or report the issue online.
Street Sweeping
The Street Cleaning activity works around the clock. Major street sweeping is accomplished during the early morning hours. Day sweeping is accomplished on streets where parking is prohibited during 8am and Noon, on one of the five working days a week, in certain areas of the City. This activity also takes care of heavy trash items left in the parkway or areas on the streets or alleys that can’t be cleaned by the sweepers. This activity is responsible for maintaining and distributing barricades for social and sports events. Events include the Tournament of Roses Parade, UCLA games, neighborhood block parties, celebrations at City Hall, etc. Finally, this activity responds and assists with the cleanup of hazardous material spills.
When is my street scheduled for sweeping
The City of Pasadena street sweeping program consists of 38 separate for individual routes. The majority of the routes are swept every two weeks with some commercial areas more frequently, in addition to special event sweeping such as the Rose Parade, Rose Bowl Football games, etc. To find out when your area is swept, please contact the Citizen Service Center at 626-744-7311 or online at http://www.cityofpasadena.net/citizen-service-center/
Report Issue View Street Sweeping Map
The Traffic Signs and Painting activity is responsible for:
- installation and maintenance of directional and regulatory signs
- informational signs
- striping of crosswalks, center lines, curb markings (including the Rose Parade pink and blue lines)
- signage for special events
We have been experimenting with thermoplastic striping. This type of striping has a longevity of 5 to 7 years. Current products require that street painting be scheduled every 12 to 18 months.
Street Lights & Traffic Signals
The Street Light and Traffic Signal activity is responsible for:
- 18,000 street lights
- lighting in 23 parks
- lighting in city-owned parking lots.
- 300 signalized intersections
The City has been installing LED (light emitting diodes) traffic signals. The program has been estimated to save the City 85% in the energy costs related to traffic signals. Check out the intersection of Marengo and Colorado and see if you can tell which traffic indications are LEDs.
Malfunctioning lights and signals:
To report or have a faulty light repaired you can contact the Citizen Service Center at (626) 744-7311, submit an on-line service request below. Lighting includes:
- Street Lights
- Ball Field Lighting
- Median Lights
- Park Pathway Lights
- Tennis Court Lighting
Frequently Asked Questions
How do you go about getting a new streetlight installed or whom do you call if you would like to have a brighter streetlight?
The Department of Public Works, Civil Design section, of the Engineering Division is responsible for design or upgrade of streetlights. They have a procedure to evaluate the need for improved lighting. Contact the Citizen Service Center at 626-744-7311 to initiate the request.
Who do you call if you see any malfunctioning traffic signals or notice a burnt out signal light?
The Street Maintenance and Integrated Waste Management Division is responsible for the maintenance and repair of traffic signals. Please call the Citizen Service Center at 626-744-731 1 from 7:30 am until 5:00 p.m. Monday – Friday. After hours or on weekends, please contact the Police Department dispatcher at 626-744-4241. They will contact an employee of the Street Maintenance and Integrated Waste Management Division to repair the problem.
Who do you call if you have problems or questions with traffic signal timing or phasing of an intersection?
The Department of Transportation Traffic Engineering section is responsible for over 300 signalized intersections and occasionally the timing will need to be adjusted. Please report this issue to the Citizen Service Center. Transportation will evaluate the timing or phasing and they will contact the Street Maintenance & Integrated Waste Management Division to make the appropriate adjustments as needed.
Who do I call if my street light keeps going off and on or will not come on at all? What do I do if I notice a light out in one of the City parks?
The Street Maintenance & Integrated Waste Management Division is responsible for maintaining over 18,000 street and park lights. To report a problem, please call the Citizen Service Center at 626744-7311.
Sewer & Storm Drains
Sewer Problems
Who do I call regarding a City sewer problem?
The Street Maintenance and Integrated Waste Management Division is responsible for the cleaning and maintenance of the City’s sewer system. There are approximately 320 miles of sewer line that run through our City. The lines are cleaned and cleared of grease, roots and debris on a yearly schedule. Should you have any questions regarding a City sewer problem, please contact the Citizen Service Center at 626-744-7311.
What part of the sewer is the City responsible for?
The mainline down the middle of the street is the responsibility of the City of Pasadena. The lateral line from the home/business to the connection at the main sewer line is the responsibility of the property owner.
Storm Drain Problem
Who do I call regarding a storm drain problem?
The Street Maintenance and Integrated Waste Management Division is responsible for the maintenance of the storm drains in the City. The Los Angeles County Flood Control District also has some drains that run through our city. Catch basins are area drains where surface water enters the storm drain system. The drains or catch basins are cleaned on a yearly basis. Should you have any questions regarding drains or catch basins, please call the Citizen Service Center at 626-744-7311.
Sewer Fees
Current sewer fees are $0.31 per HCF. For residential, the annual maximum is $151.38. For commercial, it’s $0.56 and there’s no maximum.
An HCF stands for Hundred Cubic Feet and is 1 billing unit for your water service with Pasadena Water and Power. 1 HCF is equal to 748 gallons of water.
Sewer Facts
- This city maintains 350 miles of sewer pipe. About the same distance from Pasadena to San Francisco or Phoenix, AZ.
- The sewer pipes range in size from 6” to 42” in diameter.
- There are approximately 7,430 manholes in the City of Pasadena.
- The city only operates 3 pump stations. The rest of the wastewater system moves entirely by gravity.
- No sewer treatment takes place with the City of Pasadena sewer service area. All sewer flow generated within the service area is conveyed to Los Angeles County Sanitation District (LACSD) treatment facilities.
- On “Dry Weather” days, approximately 13.8 Million gallons of sewage is generated in the City of Pasadena.
- Sewer pipe materials may consist of cast iron, concrete, ductile iron, poly vinyl chloride, reinforced concrete and vitrified clay. 89% of the City’s pipes are made of vitrified clay.
- 23.7% of the City’s pipe was installed prior to 1900.
For additional information on Sewers and Storm Drains visit the Public Works Engineering Division