Contact Housing Counselor

Navigating the world of rent stabilization can be confusing, but you don't have to do it alone!
Our Housing Counselors are here to offer free, confidential guidance and support to both tenants and landlords.

What We Do

  • Answer your questions: We have in-depth knowledge of local rent stabilization laws and regulations, and can help you navigate your landlord-tenant related issues.
  • Offer education: We provide workshops and informational resources to help you understand your rights and responsibilities as a tenant or landlord.
  • Assist with completing forms and regulatory processes: We can guide you through the process of completing various rent stabilization-related forms and navigate Pasadena Rental Housing board processes for petitions and hearings. (Petitions & Hearing processes available Summer 2024)
  • Connect you to resources: We can refer you to additional legal assistance and other community resources that may be helpful.

Please note:  Housing counselors do not provide legal advice. If you need legal advice, please consult with an attorney.

Who We Serve

  • Tenants: Whether you're facing a rent increase, facing eviction, or have other question about your lease we can help.
  • Landlords: We can assist you with understanding your legal obligations, navigating the application process for rent increases, evictions and other responsibilities.

How to Get in Touch

Due to the department's recent launch in December 2023, our team is still growing and response times to reach a Housing Counselor are significantly delayed.

For the fastest and most efficient way to reach a Housing Counselor, please complete the form on this page. This will allow us to prioritize your request and get you the help you need quickly.  Currently, we are not accepting voicemails at this time.

We appreciate your patience and understanding as we work to fully staff our department and provide the best possible service to our community.

Contact Housing Counselor

Contact Housing Counselor
Preferred Language
Relationship to Rental Unit
This allows the counselor to understand your situation before contacting you.

Maximum file size: 10MB