DOT Service Modifications

  • Change to 'Our office will reopen August 10, 2020; Monday – Thursday from 8am – 2pm. For Social Distancing, office visits are strictly by Appointment Only and NO WALK-INS. Appointments can be made at:  You may also contact us via email at or call us at 626-744-7665 during our regular office hours. Permit applications can be mailed in or apply online.
    • Individuals who wish to pay for parking citations either pay online or by call (800) 989-2058.
    • Individuals who wish to contest a citation can submit their appeal online, email, or call (626) 744-7665 to leave a voicemail. Messages will be retrieved multiple times per day, and calls will be returned within 48 business hours, depending on call volume.
    • Individuals who wish to purchase a parking permit can click here. If assistance is needed, email, or call (626) 744-7665 to leave a voicemail. Messages will be retrieved multiple times per day, and calls will be returned within 48 business hours, depending on call volume.
    • Individuals needing assistance with a request for enforcement or an impound release can call (626) 744-6440 to leave a voicemail. Voicemails are monitored and calls will be returned within four business hours, depending on call volume.
  • Metered and time restrictions being enforced
  • Starting at noon today, Pasadena Transit and Pasadena Dial-A-Ride will be free to customers. All Pasadena Transit monthly passes will be automatically extended and honored until further notice.
  • Pasadena Transit’s front counter is closed, and all customer calls will be routed to the City’s Citizen Service Center (CSC), (626) 744-7311. Dial-A-Ride support will be provided via phone Monday-Thursday, 10:30 a.m.-3:30 p.m.

Throughout the first half of May 2020, City staff placed signage at entrances to residential neighborhoods throughout the city reminding us all to slow down for neighbors who may be walking, running, or bicycling in streets in an effort to maintain a safe social distance.

Signs will be in place until Safer at Home orders are lifted and public parks and recreation centers fully reopen to the public. All local streets will remain open and accessible to traffic, since there remains a need for essential workers to get to and from work, deliveries to be made, and residents to make essential trips.

These signs are placed in the street to encourage careful driving into residential neighborhoods. However, large vehicles such as trash trucks may have a difficult time turning onto some of our residential streets. In these instances, signs should be kept within the shoulder of the street so that our essential services can continue uninterrupted. A map showing the location and intended placement of each sign can be found in the link above Slow Streets Sign Placement Map.

If a sign in your neighborhood is missing or damaged, please let us know through the Pasadena Citizen Service Center under the topic of Traffic Sign Issue via telephone: (626) 744-7311 or on the web at Submit a Request

Mission Statement

The Department of Transportation is committed to achieving the safe, efficient and convenient movement of people and goods within Pasadena, while concurrently ensuring a balance between land use and transportation to maintain a livable community in which cars are not necessary to travel within the city.