Pay or Contest a Citation

Payment Options

Pay Online

The City of Pasadena Department of Transportation offers several methods by which you can pay for your parking ticket. if paying by online or by phone, please be sure to have your credit card and parking ticket number. Please be advised that your citation may take 1 – 2 hours from the time it was issued before becoming available for payment online.

Pay Citation Online

Pay by Phone

To pay over the telephone by credit card, please call the Parking Citation Section at (800) 989-2058. Please be sure to have your credit card, parking ticket and vehicle license plate information available when placing your call.

Pay in Person

In person, you may pay with cash, check, money order, Visa, MasterCard, Discover, American Express and most ATM cards at the Parking Citation Section.

City of Pasadena Parking Citation Section
100 N. Garfield Ave, Room N106
Pasadena, CA 91101
Map and Directions >>
(626) 744-4360

Office Hours
Monday – Friday from 7:30 – 5:15pm
Closed Weekends and Holidays

Schedule a Parking Office Appointment

Pay by Mail

By mail, payment must be made by check, money order or credit card. Please make your check payable to The City of Pasadena. Checks and money orders payable by banks outside of the United States are not accepted as well as two-party checks. Please do not mail cash.

City of Pasadena
C/O CITATION PROCESSING CENTER
PO BOX 10479
Newport Beach, CA 92658-0479

Contest a Citation

The process for contesting a citation is established via Division 17, Chapter 1, Article 3 of the California Vehicle Code.  The City does not have the ability to create any process outside of State Law.

The following options exist to contest a parking citation:

  • Online by visiting http://www.cityofpasadena.net/transportation/citations
  • By phone by calling (626) 744-7665
    • Please understand you will not receive a determination during this call – we will only take your information and statement and our review staff will get back to you with a decision.
  • In person appointment can be made:  http://www.cityofpasadena.net/transportation/appointments
    • Please understand you will not receive a determination during your visit – we will only take your information and statement and our review staff will get back to you with a decision.
  • By mail by downloading the appeal form and mailing it to our office at: 100 N. Garfield Ave, Rm N106, Pasadena, CA 91101

AB503/AB3277 – UNPAID PARKING CITATION PAYMENT PLAN

Beginning July 1, 2021, as approved by the Governor in Assembly Bill 3277, Payment Plans are
offered to Indigent Registered Owner(s)/Lessee(s) with unpaid parking citations of amounts $500.00
or less.

For citation(s) issued on or after July 1, 2018, Registered Owner(s)/Lessee(s) may request an
Indigent Payment Plan application within 120 calendar days of issuance of the citation, or within 10
days of Administrative Hearing determination, whichever is later.

For citation(s) issued before July 1, 2018, Assembly Bill 2544 was approved by the Governor on
September 18, 2018, allowing Registered Owner(s)/Lessee(s) to request an Indigent Payment Plan
application for unpaid parking penalties.

An Indigent Payment Plan provides the option to pay your parking citation(s) in up to $25.00 monthly
increments which shall be paid off within 24 months of the Payment Plan approval date. Upon
approval, a non-refundable Payment Plan fee of $5.00 will be assessed to the total Payment Plan
amount and all late fees and penalties shall be waived. Waived late fees and penalties may be
reinstated if the person falls out of compliance with the Payment Plan.

If approved, the City of Pasadena will set up a payment agreement to pay outstanding parking tickets
owed within an extended timeframe and an agreed monthly payment amount. There will be no other
negotiations or options for the monthly payment plan. If you are unable to pay the full amount by the
deadline, you may be eligible for a one time extension.

INSTRUCTIONS FOR COMPLETING THE REQUEST ARE AS FOLLOWS:

1. You must complete the enclosed application in full and attach your most recent pay stubs,
unemployment, Social Security, disability, welfare claim forms, verification of benefits, IRS tax
filing, or other government issued documentation to prove your low income ability to pay.
Failure to submit a complete application and supporting documentation will result in an
automatic denial of the payment plan request.

2. You may apply online at:
https://pasadena.citationinfo.com/CitationSearch.aspx

3. Or mail complete application to:

City of Pasadena
Parking Division – AB503/AB3277
100 Garfield Ave, N106
Pasadena, CA 91101

4. Application for this payment plan must be made within 120 days of citations.

AB503/3277 - Unpaid Citations Payment Plan Application

Parking Enforcement

Parking Enforcement Status
Normal, all parking restrictions enforced.

Please call (626) 744-6440 for more information during regular business hours.

Parking Office Information

100 N. Garfield Ave, Room N106
Pasadena, CA 91101
Map and Directions >>

(626) 744-7665
parking@cityofpasadena.net

Monday – Friday from 7:30am – 5:15pm.