Vehicle Booting

OUR OFFICE WILL BE CLOSED 5/15/23 FROM 11:30 AM - 1:30 PM.

Payments for outstanding parking tickets and boot release can be made via the PayLock Boot Release Line at 855-288-2642. If you have any questions please contact us via email at parking@cityofpasadena.net or call us at 626-744-7665 during our regular business hours.

On June 21, 2018 the City of Pasadena enhanced its scofflaw enforcement program with the introduction of SmartBooting for vehicles with five or more outstanding parking citations.

Before adding booting to its scofflaw enforcement, the City would tow vehicles with five or more parking violations to one of three impound lots. Going forward, an identified vehicle could have a SmartBoot immobilization device attached by a Pasadena Department of Transportation officer. The SmartBoot weighs approximately 16 pounds and has an electronic keypad that may be unlocked by the motorist after payment is made.

Motorists with outstanding parking violations are encouraged to pay their tickets at the City of Pasadena Department of Transportation located at:

City of Pasadena
Parking Office
100 N. Garfield Ave, Rm N106
Pasadena, CA 91101

Payments may be made in person, online at http://www.cityofpasadena.net/transportation/citations, by phone at (626) 744-7665 or by mail.

Frequently Asked Questions

When does the program start?

The program started June 21, 2018.

What makes my vehicle boot eligible?

A vehicle becomes boot eligible when it has 5 or more unpaid parking citations that are older than 21 days.

How do I avoid having my car booted?

The best way to prevent your vehicle from being immobilized or towed, is to pay your outstanding parking citations.

Motorists are encouraged to pay outstanding tickets at the City of Pasadena Department of Transportation located at:

City of Pasadena Parking Citation Section
221 E Walnut St, #199
Pasadena, CA 91101

Payments may be made in person, online at http://www.cityofpasadena.net/transportation/, by phone at (626) 744-4360 or by mail.

My vehicle was booted. How do I remove the boot?

You can contact the PayLock Boot Release line to make payment over the phone. The number is 855-288-2642. Once you make payment, PayLock will provide you with a code and instructions on how to remove the boot.

What do I do with the boot?

PayLock boots should be returned to:

Lucky Car Wash
3698 E. Colorado Blvd
Pasadena, CA 91107 (near the DMV)
Hours: Monday – Saturday 8:30 am - 5:30 pm
Sunday 8:30 am – 5 pm
(626) 796-4888

*This location does not accept payments.