Reporting Fraud, Waste, or Abuse
The Fraud Hotline is designed for reporting suspected cases of fraud, waste, or abuse involving the City of Pasadena, including its employees, officials, contractors or vendors. It can also be used to report breaches of Citywide policies and conduct that have a financial impact on the City.
Report Fraud, Waste, or Abuse using the online complaint form or call (626) 744-7448. The Internal Audit Division will investigate or refer to appropriate authorities all complaints received.
Complainants can choose to stay anonymous or request follow-up via email and/or phone. Those who bring matters to the Fraud Hotline may be protected through the State of California Whistleblower Protection Act or other state or federal laws. The City will not retaliate, nor will it tolerate retaliation against those who, in good faith, report suspected fraud, waste and abuse or who participate in an investigation of suspected violations involving the City of Pasadena.
In order to best process your complaint, a minimum amount of information is needed to proceed with an investigation. Please try to obtain the following information before contacting the Hotline:
- Names of city employees or contractors involved, or if not known, a description of their affiliation with the City of Pasadena
- Department/division (if known)
- Location of incident
- Others involved that are not affiliated with the city
- Any company names or other information about involved individuals
- Description of what happened and why you think it is/was wrong;
- Date and time of incident
- Any documentation, photos, or other evidence you have or know of. The online compliant form can only accommodate image uploads of 2MB, accepting jpg, jpeg, and gif file types.
Internal Audit conducts an intake of all matters reported on the hotline. If your compliant does not fall within the purview of our hotline, we strive to follow-up with complainants who provide contact information to identify the appropriate resource to report an issue.
Frequently Asked Questions
The Fraud Hotline is not a substitute for reporting employment-related grievances or complaints by City employees, as existing City policy and procedures provide channels for resolution of these issues. To report these concerns directly, contact the Labor and Employee Relations Manager of the Human Resources Department at (626) 744-7579.
City of Pasadena occupational safety and health concerns should be reported immediately to the Safety Office at (626) 744-4370 or visit their intranet site on Citynet from a City of Pasadena workstation.
Utility Scams, Financial Fraud, and Identity Theft Concerns
NO. Criminals have been known to use various scams to steal bill payments and identity information from utility customers, claiming their accounts are delinquent and must be remedied immediately. Pasadena Water and Power does not notify customers of their account status by phone. Customers with delinquent accounts will receive a “Final Notice” and “Disconnect Notice” from PWP by U.S. Mail notifying them of their account status. For more information about utility scams, visit Pasadena Water and Power.
Financial Fraud or Crimes
If you suspect you’ve been a victim of a financial crime or identity theft, please visit the Pasadena Police Department’s site to get assistance in reporting unauthorized purchases made on your credit card, someone other than yourself using your identity, internet scams and bank fraud. When the suspect is known by the victim (not just a name on the account), contact the Department directly by calling (626) 744-4241.